Glossary
Explore WalkMe’s glossary of terms to gain a clearer understanding of the vast world of digital adoption and all relevant terminology.
A
-
Adaptability
-
Adoption rate
-
AI adoption
-
AI automation
-
AI Guardians
-
AI infrastructure
-
AI model drift
-
AI Optimization
-
AI readiness
-
AIOps
-
Algorithmic bias
-
Anywhere Operation
-
Application management
-
Application migration
-
Appreciative inquiry
-
Artificial Intelligence (AI)
-
Asset performance management (APM)
-
Asynchronous Work
-
Automated reporting
-
Automation Platform
-
Automation Strategy
C
-
Center of Excellence (CoE)
-
Change fatigue
-
Change Leadership
-
Change Management
-
ChatBot
-
Citizen developer
-
Cloud Change Management
-
Cloud migration
-
Cloud-native applications
-
Cloud-Native Platform
-
Cognitive AI
-
Collaboration Technology
-
Compensation management
-
Competency Model
-
Composability
-
Composable Applications
-
Composable Enterprise
-
Contextual AI
-
Contextual help
-
Continuous deployment
-
Contract lifecycle management (CLM)
-
Conversation Intelligence
-
Conversion Rate Optimization (CRO)
-
Cost Optimization
-
CPQ
-
CRM
-
Cross-Functional Team
-
Custom software
-
Customer Adoption
-
Customer Care
-
Customer Centric
-
Customer Centricity
-
Customer Delight
-
Customer Effort Score
-
Customer Engagement
-
Customer Experience
-
Customer Journey
-
Customer journey analytics
-
Customer Journey Map
-
Customer Onboarding
-
Customer Success
-
CyberSecurity Mesh
D
-
Daily active users
-
DAP
-
Data Driven
-
Data Fabric
-
Data integration
-
Data Integrity
-
Data mapping
-
Data migration
-
Data Silos
-
Data transformation
-
Database migration
-
Decision Intelligence
-
Desktop Application
-
Digital Accelerator
-
Digital adoption
-
Digital Adoption Manager
-
Digital Adoption Platform
-
Digital Adoption Solutions (DAS)
-
Digital Audit
-
Digital Automation Platform
-
Digital business strategy
-
Digital Ecosystem
-
Digital efficiency
-
Digital Enablement
-
Digital Experience
-
Digital Friction
-
Digital Innovation
-
Digital Process Automation
-
Digital Resilience
-
Digital Tools
-
Digital Transformation
-
Digital Workflow
-
Digital Workplace
-
Digitalisation
-
Digitalization
-
Digitization
-
Distributed Enterprises
-
DSS
E
-
Edge Computing
-
Employee attrition
-
Employee Experience
-
Employee Experience Management (EEM)
-
Employee Onboarding
-
Employee Productivity
-
Employee Resource Groups (ERG)
-
Employee Retention
-
Employee Training
-
End-user support
-
Enterprise AI
-
Enterprise resource planning
-
Enterprise Transformation
-
Explainable AI
I
-
In-App Guidance
-
In-app guided tours
-
In-app messaging
-
industry 4.0
-
Information Technology Services
-
Infrastructure as a Service (IaaS)
-
Inside Sales
-
Institutional knowledge
-
Intelligent document processing (IDP)
-
Interactive Walkthrough Software
-
Internet of Things (IoT)
-
IT Budget
-
IT Democratization
-
IT process automation
-
IT strategy
-
IT Transformation
-
ITIL
-
ITSM
S
-
Sales analytics
-
Sales enablement
-
Sales workflow
-
Self-service portal
-
Sentiment Analysis
-
Service Oriented Architecture
-
Shadow IT
-
Software Development Lifecycle (SDLC)
-
Software implementation
-
Software inventory
-
Software Paralysis
-
Software Residue
-
Software scalability
-
Software Tutorial
-
Software Utilization
-
Strategic Change
-
Supplier relationship management
-
System integration
T
-
Tech stack
-
Tech Stack Diagram
-
Techno-Nationalism
-
Technology Adoption
-
Technology Adoption Curve
-
Technology as a Teammate
-
Technology Driven
-
Technology Innovation Leaders
-
Technology Integration
-
Technology Roadmap
-
Technology Scalability
-
Technology-driven organization
-
Telework
-
The Great Resignation
-
The Next Normal
-
Total experience
-
Total Quality Management (TQM)
-
Training Software
-
Transformational Leadership