What Are Information Technology Services?
Information technology services (ITS) refer to the structure, development, application, execution, support, and oversight of computer-based information systems.
IT services are used to apply technical expertise to standardize and streamline business processes and enable organizations to optimize and easily access information.
There are three categories that IT services fall under:
- Business Process Services
Business process services are outsourced to organizations that offer specialized services such as SaaS and infrastructure-as-a-service. Specific business processes that don’t relate to the core objectives of an organization are usually contracted out to specialist companies.
- Application Services
Application services are a variety of support aids that include load balancing, application performance monitoring, auto-scaling, application acceleration, and service discovery to deploy, run, and enhance applications.
- Infrastructure Services
Infrastructure services incorporate networking, communication services, and data processing capabilities to facilitate the sharing of content, media, knowledge, management, IoT, and user devices.
When these services are outsourced they are referred to as business process outsourcing (BPO), application outsourcing (AO), and infrastructure outsourcing.