Information Technology Services

What Are Information Technology Services?

Information technology services (ITS) refer to the structure, development, application, execution, support, and oversight of computer-based information systems. 

IT services are used to apply technical expertise to standardize and streamline business processes and enable organizations to optimize and easily access information. 

There are three categories that IT services fall under: 

  1. Business Process Services
    Business process services are outsourced to organizations that offer specialized services such as SaaS and infrastructure-as-a-service. Specific business processes that don’t relate to the core objectives of an organization are usually contracted out to specialist companies.
  2. Application Services
    Application services are a variety of support aids that include load balancing, application performance monitoring, auto-scaling, application acceleration, and service discovery to deploy, run, and enhance applications.
  3. Infrastructure Services
    Infrastructure services incorporate networking, communication services, and data processing capabilities to facilitate the sharing of content, media, knowledge, management, IoT, and user devices.

When these services are outsourced they are referred to as business process outsourcing (BPO), application outsourcing (AO), and infrastructure outsourcing.

Examples of Information Technology Services

IT services are professional services that are designed to promote and stimulate the use of technology by businesses and end-users. In the digital age, organizations are using technology services to build and develop specialized technology-based solutions by incorporating processes for software, hardware, telecommunications networks, and electronics.  

The most common type of IT services are: 

  • Cloud Services 
  • Backup & Disaster Recovery 
  • Network & Security 
  • Help Desk Support 
  • Managed Print Services 
  • Computer Training 
  • IT Consulting 

Information Technology Services Industry

The IT services industry is made up of multiple products and services that enable businesses to organize, regulate, and optimize their information and business processes. 

In a broad sense of the term, the IT services market includes managed IT services, cybersecurity services, cloud computing, and off-site data management. The IT services industry channels collaboration from different locations and incorporates technologies such as the cloud to work in new and innovative ways. 

IT services are used to deliver industry-wide infrastructure and tools that encourage hybrid work models and collaboration through different platforms. In the last five years, these tools have seen a dramatic rise in popularity and are now an essential part of digital transformation, often accelerating the process.

Information Technology Services Department

IT services departments essentially drive efficiency, design automation platforms for routine tasks, and are responsible for providing infrastructure. At the most basic level, IT services departments execute and enforce governance and oversee the use of network and operating systems. 

IT services departments are essential to the ongoing communication, collaboration, and automation of routine tasks and processes. They enable businesses to upend internal and external practices and provide teams with extra functionality and flexibility to perform their duties effectively and productively. 

Information Technology Services Website

An information technology services website can be published on the internet for external facing customers or the intranet as a resource for internal employees. 

IT services websites are necessary for IT companies who use them to catalog, market, and offer their services to businesses and the general public. 

Internally facing intranet sites help businesses to facilitate effective IT services throughout their organization. Ticketing systems, maintenance, and troubleshooting operations can all be carried out through intranet service pages.

Information Technology Services According to Gartner

According to Gartner, worldwide IT spending will grow by 9% in 2021 alone. Worldwide departmental IT spending will increase to $4.2 trillion in 2022, up 8.6% from 2020. This means that whilst many businesses are suffering from a post-pandemic decline in revenue, IT spending is advancing beyond revenue expectations. 

The IT services industry is among the top three highest growth areas for 2021, which is largely down to an increase in infrastructure-as-a-service spending that supports vital workloads and champions the hybrid working model. The IT services segment is predicted to total more than $1.2 trillion in 2022, up 9.8% from 2020.

Information Technology Services Salary

The salaries for the various jobs under the IT services umbrella vary and depend on experience, technical knowledge, and familiarity with new technologies. It’s important to remember that information technology services encompass many different roles that function concurrently to deliver effective support, communication, and services that are essential to daily operations. 

That being said, here are the most common IT services jobs and their average salaries respectively: 

  • Software Engineer – $91,571 
  • Project Manager – $82,363 
  • Senior Software Engineer – $118,911
  • Systems Administrator – $63,620
  • Network Engineer – $69,811
  • Software Developer – $74,714 
  • IT Project Manager – $86,387

The Connection Between Information Technology Services & Digital Transformation

Digital transformation strategies are implemented and delivered by IT services departments that create and build transformation frameworks, disrupting business processes and sparking innovation.


Whilst digital transformation strategies receive cross-departmental input, it’s the IT services division that implements, funds, and measures their ongoing success. If digital transformation initiatives aren’t being adopted by department heads, it’s down to the IT services team to troubleshoot problems and provide effective solutions. 

When digital transformation initiatives are fully incorporated and delivered by IT services teams, it creates an innovative business environment that is flexible and responsive to industry change. Businesses need to be agile and reactive to the smallest changes and developments to be fully prepared for the future. Planning, strategizing, and safeguarding future processes are all crucial to the smooth operation of an IT services division. They allow for the steady implementation of critical digital transformation initiatives that help to shift businesses into the realm of digital-first.


Information technology services are a fundamental part of any business operating in the digital age. All businesses have an IT services division that manages, organizes, and deploys crucial processes, allocations, and software that nurtures daily operations. 

The benefits of information technology services are vast and have been proven to enhance business agility, robotic process automation, productivity, data security, and staff coordination and collaboration. Communication is also a core component of the successful delivery of information technology services. Technologies such as instant messaging, emails, and video calls have accelerated efficiency and opened the door for digital transformation strategies to shift business objectives into the future

Updated: February 14, 2022

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