Effective Date: October 20, 2021
WalkMe and its affiliates, (“WalkMe“, “we” or “us“) are committed to protecting the privacy of the users of its website at www.WalkMe.com or any other website owned and/or operated by WalkMe (collectively, the “Site“) and its online products, including our web-based digital adoption platform (the “WalkMe System™) and the mobile version of our system (the “WalkMe Mobile™“) (WalkMe System™ and WalkMe Mobile™ each a “Service” and collectively the “Services“) provided to our enterprise customers (“Customers”).
- visit our Site, make enquiries, request a demo of our Services or otherwise contact us (“Site Users”);
- set up and operate an account on behalf of a Customer using our Services (“Authorized Representative(s)”); and
- use our Services as an end user of a Customer (e.g. an employee of a Customer or client/user of a Customer’s platform or mobile application where the Service is deployed) (“End User(s)”).
To the extent the General Data Protection Regulation or the UK GDPR (together referred to as the “GDPR”) applies to our own processing activities, WalkMe Ltd., WalkMe UK Limited or WalkMe, Inc. are the controller of such data (“Controller”) (unless otherwise stated).
If you are a California resident, please see the additional terms that apply to you here.
- WALKME SERVICES: If you are an Authorized Representative or End User of one of our Customers, please see here for more information about the privacy practices in connection with the use of our Services.
- WALKME SITE: If you are a Site User, please see here for more information about the privacy practices in connection with the use of our Site.
A. YOUR RIGHTS
You may have certain legal rights in relation to your personal information under certain applicable laws (for instance if you are residing in Europe, United Kingdom or in California), for example, to receive a copy, rectify, port, restrict, erase, object to the processing of personal information and if processing is based on consent, to withdraw your consent.
Please note that a number of these rights only apply in certain circumstances and all of these rights may be limited by law. For example, where fulfilling your request would adversely affect other individuals or our trade secrets or intellectual property, where there are overriding public interests or where we are required by law to retain your personal information.
If you wish to exercise your applicable rights, please contact WalkMe (see contact details of our DPO below), our Customer (where you are an Authorized Representative or End User), or submit a request using this form. We or our Customer may need to carry out certain identification checks in order to carry out your request.
If you think we have infringed data protection laws, please contact our DPO at [email protected] or you can raise a complaint with the relevant data protection supervisory authority.
B. HOW LONG DO WE RETAIN INFORMATION
WalkMe will retain personal information for as long as required to provide the Site or Services and as necessary to comply with our legal obligations, resolve disputes and enforce our terms and conditions, other applicable terms of service and our policies.
WalkMe will not retain the personal information of Site Users for more than 7 years (for backup and litigation purposes).
Please note that WalkMe may retain information for longer than the required retention period. Such information may continue to be used by WalkMe in an aggregated and anonymised manner, where it is in WalkMe’s legitimate interests for the purpose of operating the Service or Site.
Our Site and Services are not intended for children, and we do not knowingly collect data relating to children. Children must not use our Site or Services, except where their parent or guardian has provided consent, if this option is available in your location. If you use our Site or Services, you represent that you are at least the age of majority under the laws of the jurisdiction of your place of residence. If we learn that we have collected or have been sent personal information about or from a child, we reserve the right to delete that personal information as soon as reasonably practicable. If you believe that we might have collected or been sent information from a child, please contact our DPO at [email protected] as soon as possible.
D. INFORMATION SECURITY
We take steps to protect, enforce and maintain the security of our Services, Site, Customer information as well as the personal information of Authorized Representatives and End Users.
We use a combination of processes, technology and physical security controls to help protect personal information from unauthorized access, use, or disclosure. Although we do our best to protect your personal information, we cannot guarantee the security of your information transmitted over the internet and any transmission is at your own risk.
For more information about our security practices, please see here.
E. INTERNATIONAL TRANSFER OF PERSONAL INFORMATION WHERE THE GDPR APPLIES
For any transfers of information outside the EEA or the UK, the data transfer will be under the European Commission’s model contracts for the transfer of personal data to third countries (i.e., the standard contractual clauses), or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless (i) the data transfer is to a country that has been determined by the European Commission or the relevant UK authorities, as applicable, to provide an adequate level of protection for individuals’ rights and freedoms for their personal information (such as Israel and Japan) or (ii) the transfer is necessary for the performance of a contract between us. To request a copy of the Standard Contractual Clauses or equivalent terms in place, please contact us at [email protected].
In compliance with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF), WalkMe commits to resolve complaints about our collection or use of your personal information transferred to the U.S. pursuant to the EU-U.S. DPF, the UK extension to the EU-U.S. DPF, and the Swiss-U.S. DPF. EU, UK, and Swiss individuals with inquiries or complaints should first contact WalkMe DPO at [email protected].
WalkMe has further committed to refer unresolved DPF Principles-related complaints to a U.S.-based independent dispute resolution mechanism, BBB NATIONAL PROGRAMS. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbbprograms.org/dpf-complaints for more information and to file a complaint. This service is provided free of charge to you.
If your DPF complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See https://www.dataprivacyframework.gov/s/article/ANNEX-I-introduction-dpf
G. QUESTIONS, CONTACT INFORMATION AND COMPLAINTS
[email protected] or 1-855-4WALKME (925563 – Toll Free Number).
WalkMe, Inc., 71 Stevenson Street, Floor 20, San Francisco, California, 94105
WalkMe UK Limited, Tower Bridge House, St Katherines Way, London, United Kingdom, E1W 1DD (also acting as UK Representative for WalkMe, Inc. and WalkMe, Ltd).
WalkMe Ltd, 3 Kremenetski St, 2nd Floor, Tel-Aviv, 6789903, Israel
You can also contact our Data Protection Officer at: [email protected]
VeraSafe has been appointed as WalkMe’s representative in the European Union for data protection matters, pursuant to Article 27 of the General Data Protection Regulation of the European Union. If you are in the European Economic Area, VeraSafe can be contacted on matters related to the processing of personal data. To make such an inquiry, please contact VeraSafe using this form or via telephone at: +420 228 881 031.