GUIDANCE CREATION

Create guidance that works, impact that scales.

Guide people in the flow of work, so workflows run as intended and the technology you’ve invested in actually gets used. Describe what you need in plain language and fine-tune where needed, or start fast with ready-to-deploy templates.

AI AUTHORING

Describe your builds. WalkMe AI does the rest.

Describe what you need, how you want it to look, and when it should show up. WalkMe’s agentic AI authoring builds the guidance, ready to review, edit, and deploy. Faster solutions, less friction in your workflows, all from a conversation.

WALKME EDITOR

Give every user exactly what they need.

Build guidance that adapts to each user’s situation with different paths for different roles, rules, and scenarios. With WalkMe, the experience matches how your processes and policies actually work in practice, not just the ideal case.

WORKFLOW ACCELERATORS

Start with pre-built templates.

Deploy ready-to-use accelerators for your most common workflows and apps, built from real-world experience across thousands of customers. Each one already knows where people tend to get stuck, with the fixes baked right in, so your workflows improve faster.

BUILDER ASSISTANCE

Maintain and optimize guidance with ease.

Get smart recommendations and real-time alerts the moment your guidance needs attention or could perform better. Your guidance stays accurate, and your users keep getting the experience they expect.

“Whether users want comprehensive, step-by-step guidance or simply to access tips for completing critical fields, WalkMe guides users without being intrusive or overwhelming them.”

Jerome Peytavin

Global Business Services Procurement Knowledge SME

“WalkMe allows us to implement customized guidance for users, so we can offer the enhanced employee experience that we want.”

Yudai Uraguchi

Assistant Manager, Management Information System Department

Frequently asked questions

What is in-app guidance?

In-app guidance is contextual help that appears directly inside the software people are using, at the moment they need it. Instead of switching to training documents or opening a support ticket, users get step-by-step walkthroughs, tips, and announcements in the flow of work. WalkMe delivers this guidance across web, desktop, and mobile applications.

How does AI help create guidance?

With AI authoring, you describe what you need in plain language and WalkMe AI builds it for you: announcements, display conditions, knowledge articles, and more. The build is ready to review and deploy in a fraction of the time manual creation takes, so teams can respond to new processes and policies the same day.

Do I need technical skills to build guidance in the WalkMe Editor?

No. The WalkMe Editor is a no-code builder. Anyone on your team can create guidance by describing what they need or by starting from pre-built templates. For advanced use cases, builders can add branching logic, conditional rules, and role-based splits without writing code.

How do I keep guidance accurate as applications change?

Builder assistance monitors your guidance and sends smart recommendations and real-time alerts the moment something needs attention or could perform better. Instead of manually auditing content after every application update, builders act on specific, prioritized suggestions, so guidance stays accurate and users keep getting the best experience.

Can guidance be personalized for different users and roles?

Yes. Guidance built in the WalkMe Editor adapts to each user with role-based splits, conditional rules, and branching logic. A new hire in Finance and a veteran in Sales can start the same workflow and see completely different guidance, matched to their role, permissions, and where they are in the process.