What is TQM?
Total Quality Management (TQM) is a management approach focused on continuously improving all processes, products, and services to achieve superior customer experience (CX).
TQM engages every individual within an organization, formulating a culture that propels enduring success by prioritizing customer satisfaction and delivering benefits to all organizational members as well as the wider community.
TQM aims to streamline supply chain management while identifying, minimizing, or eliminating errors. TQM also emphasizes the importance of collaboration, communication, and continual learning within an organization to foster a creative environment where creative solutions can be found.
Total Quality Management (TQM) is an inclusive process involving various departments within an organization, all of which play a role in developing and delivering a product or service. This includes teams dedicated to design, engineering, marketing, and more. In this system, management takes on a pivotal role, not as dictators but as facilitators. They are responsible for ensuring the right personnel are in place, providing comprehensive training, and setting clear, achievable objectives.
While TQM doesn’t adhere to a one-size-fits-all methodology, it does revolve around eight fundamental principles that aim to enhance quality. These principles serve as the backbone of TQM and guide the organization toward continual improvement.
The eight fundamental principles of TQM:
- Customer focus
- Employee involvement
- Integrated system
- Process-centric approach
- Systematic flow
- Continual efforts
- Fact-based decision-making
- Relationship management
Each principle plays a crucial role in shaping the culture and operations of the organization, driving it toward excellence. The commitment to these principles helps the organization stay focused on its mission of delivering superior value to customers while promoting a culture of continuous learning and improvement.
This dedication to quality and improvement sets TQM apart, making it a valuable strategy for organizations striving for excellence in today’s competitive business environment.