Improve Online Self-Service and Reduce The Need for Support

Today’s consumers have high expectations, prioritizing customer-centric brands who offer personalized care.

Companies are under pressure to meet increasing and demanding consumer needs, amassing a heavy expenditure in call centers and support representatives.

To significantly lower the number of support tickets and slash support costs, companies can alleviate customer frustration and guide users through support solutions in real time with WalkMe.

We found that the number of calls to the call center was dramatically reduced because we leveraged WalkMe.
Tracey Metzger, Senior Manager, RBC Express

Benefits of WalkMe:

  • Reduce tickets and cut help desk costs
  • Drive self-support
  • Level-up customer experience and increase satisfaction
  • Improve user experience
  • End customer confusion
  • Anticipate mistakes and provide solutions
  • Reduce handling time and raise call center efficiency

Fresh Reads on Online Customer Care:

How a Self-Service Strategy Can Boost Your Online Customer Care
Fulfill Rising Customer Expectations and Improve Customer Care With Automation
Gain Greater Insight into Your CX With a Customer Journey Map

How Effective is Your Customer Care Model?

5 Metrics to Measure the Success of Your Online Customer Care
How to Improve Online Customer Care With a Zero-Touch CX Model

How to Improve Online Customer Care for Your SaaS Customers:

If you’re facing dissatisfied SaaS customers, there are a few simple and cost-effective steps you can take to improve your online customer care. Find out here.