Online Customer Care

Good customer care begins with intuitive self-support and a simple and engaging user experience that will increase customer loyalty.

Improve online self-service and reduce the need for support

Today’s consumers have high expectations, prioritizing customer-centric brands who offer personalized care.

Companies are under pressure to meet increasing and demanding consumer needs , amassing a heavy expenditure in call centers and support representatives.

To significantly lower the number of support tickets and slash support costs, companies can alleviate customer frustration and guide users through support solutions in real time with WalkMe.

We found that the number of calls to the call center was dramatically reduced because we leveraged WalkMe.
Tracey Metzger, Senior Manager, RBC Express

Benefits of WalkMe:

  • Reduce tickets and cut help desk costs
  • Drive self-support
  • Level-up customer experience and increase satisfaction
  • Improve user experience
  • End customer confusion
  • Anticipate mistakes and provide solutions
  • Reduce handling time and raise call center efficiency

Related Online Customer Care Articles:

The 5 Top Ways to Improve Customer Satisfaction
How Customer Service Reps Can Improve Online Customer Care
How to Leverage Big Data and Analytics to Strengthen Online Customer Care 

How to Approach Online Customer Care for Your SaaS Customers:

If you’re facing dissatisfied SaaS customers, there are a few simple and cost-effective steps you can take to improve your online customer care: Be proactive about problem solving, be transparent about software limitations, and boost UX.

More Information on Online Customer Care:

Companies with exceptional online customer care create positive interactions at every touchpoint. This becomes increasingly challenging as companies grow. Discover how WalkMe built its online customer care strategy to achieve 98% client satisfaction.

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