Online Customer Care

Good customer care begins with intuitive self-support and a simple and engaging user experience that will increase customer loyalty.

Improve online self-service and reduce the need for support

Today’s consumers have high expectations, prioritizing customer-centric brands who offer personalized care.

Companies are under pressure to meet increasing and demanding consumer needs , amassing a heavy expenditure in call centers and support representatives.

To significantly lower the number of support tickets and slash support costs, companies can alleviate customer frustration and guide users through support solutions in real time with WalkMe.

We found that the number of calls to the call center was dramatically reduced because we leveraged WalkMe.
Tracey Metzger, Senior Manager, RBC Express

Benefits of WalkMe:

  • Reduce tickets and cut help desk costs
  • Drive self-support
  • Level-up customer experience and increase satisfaction
  • Improve user experience
  • End customer confusion
  • Anticipate mistakes and provide solutions
  • Reduce handling time and raise call center efficiency

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Companies with exceptional customer service are the ones that create positive interactions at every touchpoint. Businesses must decide at what point automation stops making sense. Or — where does the customer start having friction and struggle with automated responses? Click to Read the full article: Customer Service Doesn’t Cost. It Pays.

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