What is ITSM?
ITSM stands for IT service management. It’s how IT teams manage the delivery of their services to customers. ITSM includes all of the activities and processes involved in designing, creating, providing, and supporting IT services.
At the core of ITSM, there’s this idea that IT is a service and should be delivered as such. It also aims to improve IT customer service and maintain alignment with business objectives.
ITSM is not just IT support. ITSM teams oversee a range of workplace technology. From laptops to servers and software, ITSM reaches beyond solving day-to-day problems. IT teams are responsible for end-to-end management of these services.