Explore Customer Stories.

Coupang drives HR efficiency and data integrity at global scale with WalkMe

Retail & eCommerce

Accelerating Fujitsu’s Global Transformation and Operational Excellence with WalkMe

Technology

Playlist scales global support and elevates employee satisfaction with workflow automation

Technology

Positioning WalkMe as a critical tool for realizing Process DX: supporting the evolution of work through data-driven improvements

Agriculture & Manufacturing

ABN AMRO streamlines SAP SuccessFactors processes with a data-driven approach

Finance & Insurance

Mitsui Fudosan Realty focuses investments on IT assets that generate value by enabling data-based inventory

Construction & Real Estate

Kaseya transforms Salesforce experience to boost efficiency and scale sales performance with WalkMe

Technology

Rich Products streamlines SAP Ariba employee experience and change management with WalkMe

Agriculture & Manufacturing

Splunk uses WalkMe automation to transform employee productivity and accelerate change management across 18+ enterprise systems

Technology

Salt River Project streamlines HR and Finance workflows and boosts self-service

Energy and Utilities

STADA empowers 12,000 employees with self-service and scales HR transformation across 40 countries

Life Sciences

KeyBank enhances client experience and operational efficiency with WalkMe

Finance & Insurance

City of Chandler embraces digital adoption to improve employee experience and simplify change management for a diverse workforce

Public Sector

Cisco simplifies change management, improves sales workflows, and optimizes software use

Technology

Federated Co-operatives Limited drives digital transformation and ongoing system adoption with WalkMe

Retail & eCommerce

Fujitsu leverages WalkMe's DAP for global standardization and enhanced user experience

Technology

NEC elevates employees’ digital experience and propels digital transformation forward

Technology

Smith+Nephew embraces digital adoption to simplify procurement processes, increase efficiency, and improve employee experience.

Healthcare

Species360 Empowers Global Users with Scalable In-App Support and Self-Service Training

Non-Profit & Education

Flight Centre reduces process completion times by 30% and delivers better employee and customer experience with WalkMe

Hospitality

Elders delivers just-in-time guidance and successful change management with WalkMe

Agriculture & Manufacturing

Warner Music Group unifies a fragmented digital ecosystem with WalkMe Workstation and reduces task completion time by 50%

Media

Flight Centre creates seamless employee experiences and boosts process adoption by 250% with WalkMe

Hospitality

Flight Centre combines creativity with a data-driven digital adoption strategy to drive impact

Hospitality

TUI Group streamlines transition to new HR system for 37K employees and drives continuous improvement and self-sufficiency

Hospitality

Siemens Healthineers drives faster feature releases for their customer portal in over 20 languages with WalkMe

Healthcare

Network Rail modernizes legacy systems and increases data quality with WalkMe

Transportation & Logistics

Rosnet delivers white-glove customer service at scale and frees development teams to focus on high-impact customer experience initiatives

Hospitality

Dentsu improves the customer journey and drives feature adoption with WalkMe

Media

Origin reduces support tickets by 70%, automates HR processes, and enables teams to focus on work that matters

Energy and Utilities

Acuity Brands simplifies and automates HR workflows and proactively mitigates errors with WalkMe

Agriculture & Manufacturing

Driving data integrity, easing change management, and enhancing employee engagement with WalkMe

Finance & Insurance

Streamlining global HR workflows, enhancing employee experience with data-driven insights, and driving seamless change

Consumer Packaged Goods

CHRISTUS Health gains $1 million/month in improvement payment outcomes

Healthcare

Simplifying change management with WalkMe

Customer Spotlight | TUI’s digital adoption story

Hospitality

Roche sees significant ROI for change management and feature adoption - and boosts employee satisfaction and productivity

Agriculture & Manufacturing

Sprinklr boosts productivity, improves user experience, and reduces support for both employees and customers with WalkMe

Technology

EDF Renewables reduces support tickets by 80%+ and sees an estimated $1.5M in annual cost avoidance

Energy and Utilities

Visma drives customer experience and reduces support tickets with WalkMe

Technology

Technip Energies helps end users in the flow of work and augments ERP and HR systems with WalkMe solutions

Energy and Utilities

United Rentals increases time-to-value and drives ROI

Agriculture & Manufacturing

Swiss Re mitigates risks and simplifies insurance policy creation with the help of a digital adoption platform

Finance & Insurance

Arla Foods drives self-service SuccessFactors® experience, improves data accuracy, and decreases support requests

Agriculture & Manufacturing

Nestlé uses WalkMe to drive safe, compliant, and productive AI usage

Consumer Packaged Goods

Overstock creates a dynamic, scalable solution for supplier engagement with WalkMe

Retail & eCommerce

Visma drives customer experience and reduces support tickets with WalkMe

Technology

FMC Technologies engages users, increases feature adoption and improves time-to-competency – and sees estimated 60% drop in support requests

Technology

How WalkMe enabled self-service for HR at Hershey

Consumer Packaged Goods

Sumitomo Corporation guides employees through HR-related processes in two languages, eliminating need for manuals and live trainings

Agriculture & Manufacturing

HP reduces new customer ramp time, drives greater adoption, and continuously innovates

Technology

Triangel uses WalkMe’s interactive self-service help system to reduce support requests and significantly boost sales

Technology

Tyler Technologies simplifies self-service experience for 550K+ users, boosting user adoption and reducing support volume by 23%

Technology

JobAdder implements WalkMe self-service support to improve user experience, reduce costs, and decrease support tickets

Technology

Smith & Nephew enhances procurement process, streamlines change management, and reduces support tickets

Healthcare

Nestlé delivers $18M in estimated productivity gains with digital adoption at scale for 270K+ team members

Consumer Packaged Goods

W.L. Gore reduces enablement time by 75%, while increasing seller productivity

Agriculture & Manufacturing

Robert Half eases the transition to Salesforce®, streamlines HR workflows, and empowers team members

Professional Services

Accenture boosts continuous change management, data-driven business outcomes, and technology ROI with WalkMe

Professional Services

Thermo Fisher Scientific boosts productivity, improves adoption of Workday®

Life Sciences

Ulta Beauty uses WalkMe’s Digital Adoption Platform to build trust in technology, reduce errors, and optimize inventory

Retail & eCommerce

IBM increases retention rates by 6X while seeing a 300% improvement in product adoption by customers

Technology

BMO Financial Group drives adoption of new features and sees 50% drop in customer support requests

Finance & Insurance

Walgreens delivers digital transformation at scale for 220K+ team members and seamlessly transitions to new HCM

Retail & eCommerce