Great user experiences result in great business outcomes

We have found WalkMe to be very flexible and adaptable, since it’s readily configured to match the specific requirements of Blackwoods – without the need for any additional code. The ability that WalkMe gives Blackwoods to automate workflows and eliminate traditional face-to-face training sets us apart from our competitors.

WalkMe has changed our learning landscape. In the past, we’ve always had to be more reactive in the way we approach learning. Now, we can actually roll out the learning alongside the system or the new products.

WalkMe lets you understand in advance, and diagnostically, how people are using our tools and services. It helps to gain insights we would not have been able to gain otherwise.

Instead of waiting on IT to conceptualize a fix, build it, and deploy it, which could take months, I am able to build out a WalkMe solution in a matter of hours. This was crucial during the global pandemic. We were able to deploy a simple yet elegant solution to encourage reps to use a specific naming convention when creating COVID related opportunities, resulting in a 2000% increase in documentation of those opportunities.

WalkMe had a huge impact on Sprinklr in a short period of time – we use WalkMe for both our employee-facing applications and our customer-facing SaaS solutions, and our time to value was within 90 days for both use cases. Creating a frictionless employee experience leads directly to customer happiness and overall growth. With WalkMe, employee support tickets were reduced by up to 85% and the customer time in the Sprinklr platform increased by 30% in the last year.