What is Process Mapping?
Imagine trying to learn how to perform a new job, but there are no clear steps to follow. It would be aimless, confusing, and inefficient. That’s precisely why process maps exist.
A process map is a visual of the flow of work. It’s a management and planning tool that guides users and employees through a series of events to produce specific outcomes. Other names for process maps include:
- Process flowcharts
- Process charts
- Functional process charts
- Functional flowcharts
- Process models
- Workflow diagrams
A process map details who and what is included in a particular process. It can be used in any business or organization. Process maps also let us see where and how a process could be improved.
Process maps use symbols to describe key process elements, such as:
- Activity steps
- Decision points
- People involved
- Time required
Each process element is indicated by a specific symbol, including:
Image Source: cleverism.com
These symbols are part of the Unified Modelling Language (UML), which is the international standard for drawing process maps. There are almost 30 symbols that can be used, though the ones above are the most commonly used.