What is WFM?
Workforce management is a fancy term for the set of processes a company utilizes to help make them as productive and efficient as possible.
WFM is a system for building, managing, and maintaining a productive workforce. WFM is almost totally automated now. For any successful business, a WFM solution is essential. But more on that later.
In its most basic form, WFM was originally a means of staff scheduling. WFM was first used by call centers to improve efficiency, productivity, and consistency. It has since evolved into a multi-faceted management framework. Now, it’s used for a variety of job functions across a range of industries.