Why is Employee Experience Important for Digital Transformation?
The successful implementation of a digital transformation strategy affects various areas of the business. Employee experience is often overlooked and doesn’t get as much attention as other processes. It’s a crucial component that aids digital transformation through an employee-first approach.
Focusing on employee experience has been proven to impact the bottom line across all important areas of business. MIT’s Centre for Information Systems Research found that when organizations get employee experience right, they achieve twice the customer satisfaction and innovation and generate 25% higher profits than those that don’t.
As the ones who need to engage with and adopt the new technology, employees drive digital transformation and heavily influence the direction of digitalization strategies. With new ways of working being discovered, employees are altering their habits to seamlessly respond and react to new roles.