Enterprise software users have high standards and expectations. Today’s business applications need to be functional, simple to use and the onboarding process needs to be streamlined to ensure workflow is not disrupted.
With MapAnything’s customer base skyrocketing, Cloudbilt wanted a way to get business users up and running right out of the box.
In addition, Cloudbilt sought to accelerate user adoption and aid prospects during MapAnything’s 15-day trial period.
WalkMe’s onscreen guidance provides a simplified and burden-free user experience.
WalkMe helps new MapAnything™ users users get acquainted with the application and it walks existing users through new features and functionality.
WalkMe accelerates and streamlines the onboarding process by making new and advanced processes easy to understand and learn.
Cloudbilt started using WalkMe in early 2014, launching with 7 Walk-Thrus in less than 45 days. Customer feedback was overwhelmingly positive. It was an easy decision to move forward with additional Walk-Thrus. Within a few months, Cloudbilt’s usage of WalkMe features increased threefold, adding 15 more Walk-Thrus, as well as content and search integration. As of August 2014, 49% of Cloudbilt’s users engage with WalkMe. WalkMe reduced incoming support requests by 20%. Cloudbilt expects this number to continue growing as more Walk-Thrus and advanced WalkMe features are added to the platform. “With business applications – first impressions count. WalkMe ensures MapAnything™ users have a great first experience with the app and our growing list of customers get the best user experience possible. The analytics provide us with real time insight into which Walk-Thrus are working and which ones need to be changed,” stated John Stewart, CEO of Cloudbilt.