quest diagnostics logo

WalkMe streamlines Quest Diagnostics migration to new HR platforms.

digital workplace

Performance review completion rate increased from 78% to 99.8%

digital experiences

98.4% user engagement rate with WalkMe

employee support

Reduced support desk requests

Quest Diagnostics is the world’s leading provider of diagnostic information services with more than 46,000 employees internationally.  Managing recruiting, performance reviews, onboarding, data collection, and other HR processes is a large and complex job—especially when a new platform is introduced. Quest turned to WalkMe to assist with guided learning as it adopted Cornerstone OnDemand and Oracle HCM Cloud.  After implementing WalkMe, Quest reported:

  • Performance review completion rate increased from 78% to 99.8%
  • 98.4% user engagement rate with WalkMe
  • Reduced support desk requests

If WalkMe wasn’t there, people would depend on their VPs or the service desk for information. We would need more training sessions and longer documentation. Now, people can self-serve and they’re happier with the experience.

Aimee Pasia

Senior HRIS Analyst, Quest Diagnostics

Executive Summary

Quest Diagnostics is passionate about empowering people to take action to improve health outcomes. To drive innovation for their customers, they must also innovate internally for their employees, providing the best systems, processes, and resources.

To provide their employees with the best experience, Quest Diagnostics recently implemented Cornerstone OnDemand and transitioned from PeopleSoft to Oracle HCM Cloud. With two new HR-related platforms, they needed a solution to help users transition, optimize the new systems, and maintain productivity.

Quest turned to WalkMe’s Digital Adoption Platform to create a seamless transition. WalkMe allowed Quest to customize in-app experiences that help users quickly adapt and complete new HR processes. WalkMe also provided management teams with visibility into user behavior that informs future improvements.

About Quest Diagnostics

Quest Diagnostics is an American clinical laboratory offering access to diagnostic testing services for cancer, cardiovascular disease, infectious disease, neurological disorders, and more. A Fortune 500 company, Quest operates in the US, UK, Mexico, and Brazil with more than 40,000 employees worldwide.

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