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NEC elevates employees’ digital experience and propels digital transformation forward

Reduced SAP Ariba support tickets by 75% icon

Reduced SAP Ariba support tickets by 75%

Decreased time spent inputting Salesforce data by 20% icon

Decreased time spent inputting Salesforce data by 20%

Boosted employee satisfaction and efficiency

Boosted employee satisfaction and efficiency

WalkMe allows us to implement customized guidance for users, so we can offer the enhanced employee experience that we want. In particular, the auto-execution feature that assists users as they complete processes is one of the most valuable features of WalkMe.

Yudai Uraguchi

Assistant Manager, Management Information System Department, Corporate IT and Digital Division at NEC

Executive Summary:

NEC is actively driving digital transformation throughout the organization, aligning with the objectives outlined in its medium-term management plan for 2025. By promoting digitization efforts across employee work styles, core businesses, and business operations, the company harnesses the full potential of its employees, drives productivity, and generates business value for the organization and its customers.

In order to accelerate NEC’s internal digital transformation, which includes improvements to business systems and improving employee experience, the company deployed WalkMe for SAP Ariba and Salesforce with the aim of ensuring the systems were used more effectively. Employees need to use these systems frequently to complete detailed processes, and WalkMe navigation, guidance, and automation enables them to complete tasks accurately and quickly.

With the implementation of WalkMe guidance, NEC has improved business processes – evidenced in a 75% reduction in employee support tickets, a 70% decrease in the number of SAP Ariba submissions returned to employees due to inaccuracies, and a 20% decrease in time spent inputting data into Salesforce -, boosted employee satisfaction, and reduced the burden on its support staff.

About NEC

Since its foundation in 1899 as the very first foreign corporation in Japan, NEC has made contributions to society through innovation driven by advanced technology, extensive knowledge, business experience, and ideas. As a social value-based company, NEC continues to take the lead in driving innovation across society while showcasing a vision of the future empowered by technology.

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DB Schenker

WalkMe is an invaluable solution that makes Oracle Sales Cloud easy to use for our 6,000 users. Implementation was excellent, and we have been able to significantly improve the user experience, and cut upfront on-boarding time.

WalkMe is an invaluable solution that makes Oracle Sales Cloud easy to use for our 6,000 users. Implementation was excellent, and we have been able to significantly improve the user experience, and cut upfront on-boarding time.