InteServ is an internally developed software of FMC Technologies. FMC Technologies is a global market leader in subsea systems and a leading provider of technologies and services to the energy industry. InteServ is a fully integrated global database that offers data collection, documentation, and certifications, through an Internet-based platform. InteServ tracks usage patterns, inspections, and repair intervals for customers, as well as detailed asset analysis and reporting. InteServ was created in 2005 and is always changing to exceed customer success.
Because of the changing industry and the focus on technology, InteServ wanted to offer a more convenient and effective tool for training users so they could learn at their own pace, as well as have the training materials literally a click away. The InteServ team is always looking to streamline the UI and user engagement, and WalkMe offered a revolutionary tool.
With WalkMe, training needs are being addressed in a way that the user has access to instant guidance without having to pick up the phone. Over the course of a year, 3,178 Walk-Thrus were clicked, and the feedback from InteServ users help to improve the content of the Walk-Thrus the InteServ site provides.
Using WalkMe, InteServ guides the users with Launchers, Walk-Thrus, Shuttles, and other resources to help ease navigation through the site. Since implementing WalkMe, there has been a 10-15% reduction in training and support requests, and a forecast of over 60% reduction in formal training and support issues.
“WalkMe is a critical training tool as we hire new staff. Remote learning platforms such as WalkMe will decrease our time-to-competency and allow us to introduce new software systems and changes without increasing our need for formal training.” Ryan Spangler, FCS Operations Manager, Williston, ND
“WalkMe has been an excellent tool to use to help our users. The tools are very user friendly, and the support team is nothing short of fantastic!” Brianna Barron, Inteserv Database Coordinator, FMC Technologies