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GEOCONCEPT Group decreases support costs, increases software adoption using WalkMe.

employee support

25% decrease
in support requests

IT support

Improved usability and navigation
of GEOCONCEPTs new platforms

GEOCONCEPT Group provides geographical optimization software solutions, such as route planning, scheduling, and fleet management applications. When it came time to launch three new innovative apps, the company knew it had to also adopt a new and effective digital adoption platform. Since implementing WalkMe, GEOCONCEPT has reported:

  • 25% decrease in support requests
  • Improved usability and navigation

WalkMe is a very powerful and rich solution. It’s simple to configure for responsive results.

Christine Daniaud-Galet

Product & Knowledge Director, GEOCONCEPT Group

Executive Summary

GEOCONCEPT Group, a publisher of geographical optimization software solutions, planned to launch three innovative homegrown SaaS routing and scheduling applications. In order to reap the advantages of the new software and stand out in a crowded market, the company needed a robust digital adoption solution that would provide a smooth customer learning and onboarding experience.

GEOCONCEPT partnered with WalkMe to provide onboarding, guidance, and support at the time of need for their customers. By integrating WalkMe’s transparent overlay across their new applications, customers were able to access real-time guidance and learn to use all features and capabilities of the new systems. Thanks to WalkMe, the user’s journey is guided every step of the way, facilitating autonomy and productivity. As a result, support requests have decreased by 25% and customer satisfaction has increased significantly.

About GeoConcept

GEOCONCEPT Group specializes in the design and implementation of cartographic information technologies for corporate and public functions. Their proprietary software aims to transform the efficiency of various organizations through “geo-optimization”: intelligently combining geographical information with optimization tools. Geo-optimization is employed in many areas, including last-mile delivery, field call-out management, sales performance, geo-marketing, network development, GIS, and geo-decision-making.

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