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FR Introduces Automated and Self-Service Processes in Workday® Resulting in Substantial Organizational Efficiencies.

digital tools

69% of Employees Engage with WalkMe

employee support

Walk-Thrus Mitigate HR Support Calls 1,080 Hours Saved

Task Automation

Reduced User Effort and Frustration Through Task Automation

WalkMe allows Fairfield Residential to harness the full potential of Workday® and onboard their employees to the platform with minimal disruption, no matter their digital proficiency. Post-rollout, HR processes are easier to access, completed more accurately, and result in fewer support calls.


Implementing Workday as a single HR solution across Fairfield Residential, a large organization with a varied workforce, was a key milestone in creating organizational efficiency—and a daunting initiative. WalkMe ensured the rollout was efficient, successful, and disruption-free.  

The high level of user interaction with WalkMe drove significant savings in support and administrative costs:

  •      69% of all employees exposed to WalkMe interacted with it 
  •      95% of the employees that used WalkMe used it more than once 
  •      1,080 hours and $27,000 in administrative time saved

I can’t envision how we would have rolled out Workday and continue to onboard and support employees without WalkMe, especially while keeping our HR team lean. WalkMe automates processes and encourages self-service, which gives our folks a sense of independence and allows HR the freedom to focus on proactive customer service instead of answering ‘how to’ questions.

Kim Knight

SVP Human Resources, Fairfield Residential

Executive Summary

Fairfield Residential embarked on an ambitious digital transformation initiative to replace 12 disparate HR systems with one, in an effort to increase organizational efficiency. Workday was selected to be the platform of record for all HR processes, from hiring and firing to payroll and benefits. Implementing the new system presented an intimidating challenge: how to train hundreds of employees with different skill sets, roles, and locations across the country—and reduce the support burden on an already overworked HR department?

WalkMe solved these challenges by enabling Fairfield to provide their employees with an intuitive user experience, while migrating to Workday as well as each day after, resulting in a high level of platform adoption. WalkMe’s in-system training provided Fairfield’s employees with step-by-step self-service guidance through the new user interface and updated processes. Importantly, WalkMe increased employee self-reliance: by automating a number of processes, such as time tracking, all members of Fairfield’s diverse workforce were able to make the most of the same HR platform, no matter their digital proficiency, resulting in a reduction in the number of HR-related support calls.

About Fairfield Residential

As a multifamily real estate operating company for over 30 years, Fairfield Residential specializes in luxury properties and experiences. The company provides a wide range of services, including acquisition, entitlement, development, construction, redevelopment, property and asset management, and disposition.

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