Triangel customers require their systems to support continuously more advanced work processes. Users provided feedback that their systems were intuitive, but users needed help with more complex processes. Triangel’s existing help system was not sufficient, and they were searching for the next generation of help systems and e-learning, when they came to WalkMe.
Triangel had tried many of the “traditional” help systems throughout the years: white papers, separate online help documents, help videos, and more. Each had its weaknesses, either for the users or for Triangel to maintain it. Triangel chose WalkMe because it is contextual and able to handle the complex processes that users were struggling with. They were also excited at how simple it was to implement and maintain WalkMe, and changes or updates to any of the WalkMe applications are easy and quick.
Triangel was able to add Walk-Thrus to aid users with the most complex work processes. The ability to hide Walk-Thrus using jQuery id has greatly benefited Triangel as well. This way, Triangel is able to define which users see which WalkMe solutions, based on their access levels. Triangel also plans to base its e-learning system on WalkMe, and will take advantage of Onboarding lists and other applications once the e-learning element is built.
“WalkMe guides the user inside the solution, not outside of it. It is available everywhere, and it is used at the preferred pace of the user. We compared WalkMe with other products of the same approach. Only WalkMe had the proficiency and extensibility that we needed.” Jan Ståle Gjerding, Product Manager, Triangel Solutions AS
Triangel’s users appreciate the interactive help functions – especially when they are new to the system, or when performing more infrequent work processes. WalkMe also provides Triangel with statistics to improve the help content, and advanced list search phrases.
“WalkMe is impressive, and it already very vital for us. WalkMe provided us with the modern, interactive, extensible help system we were looking for. It blends in nicely with our web applications. It improves our demos, and thus also improves sales. WalkMe is a great tool that not only our users benefit from, but it also frees up time for our support team and saves us money internally. It reduces the costs of onboarding new customers/users, and decreases unnecessary support time. We hope to see similar results when we build our e-learning system based on WalkMe.” Jan Ståle Gjerding, Product Manager, Triangel Solutions AS