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DB Schenker Provides Global Employees with a Successful Onboarding Experience and Training that Works.

digital tools

Oracle Sales Cloud CRM
Made Easy

customer engagement

Onboarding
Made Easy

employee training

Faster Training & Onboarding
6,000 Oracle CRM users

As an international company with employees around the globe, DB Schenker struggled to establish a consistent and effective training program. By replacing their myriad of Oracle Sales Cloud CRM training tools with WalkMe, however, they were able to provide employees across multiple global offices with streamlined training and onboarding.

As a result, DB Schenker was able to:

  • Virtually eliminate the 6-8 hours of upfront training time for all employees
  • Replace disparate training tools with one intuitive platform
  • Increase productivity among its 6000 global employees

WalkMe is an invaluable solution that makes Oracle Sales Cloud easy to use for our 6,000 users. Implementation was excellent, and we have been able to significantly improve the user experience, and cut upfront on-boarding time.

Maurice Weiss

Corporate CRM Project Management and Change Manager, DB Schenker

Executive Summary

DB Schenker, a leading global provider of transportation and logistics solutions, wanted to simplify and streamline the employee training and onboarding experience for Oracle Sales Cloud CRM. With thousands of employees worldwide, the company struggled to provide and maintain a consistent training experience. Employee productivity was impacted due to the widely differing programs, strategies, and content. DB Schenker aimed to standardize and simplify the training process while using analytics in order to continuously improve the employee learning experience.

DB Schenker implemented multiple applications offered by WalkMe’s platform. These tools were used to guide users to task completion, alert users of new features and functionality, and contextually support users within Oracle CRM at the exact moment of need. Since implementing WalkMe, all of DB Schenker’s thousands of Oracle CRM users across the globe enjoy a consistent training and a quick, simple, and supportive onboarding experience.

About DB Schenker

Founded in 1872, DB Schenker stands for the transportation and logistics activities of Deutsche Bahn. The logistics sector of DB Schenker is the world’s second largest transportation and logistics services provider based on revenues and performance. With around 2,000 locations in all of the world’s most important economic regions, DB Schenker has a global network geared toward customer service, quality, and sustainability.

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