LeaseAccelerator slashes training costs by 75%, improves customer experience, and creates new revenue stream with WalkMe

75% lower customer onboarding costs

Increased NPS by 53 points

99.4% customer retention

For years, LeaseAccelerator, like many companies, used a traditional LMS to meet its onboarding and training requirements. The system was not only expensive, costing $500K per year to administer and manage, but the user experience left customers and employees wanting more.

Since overhauling its digital adoption strategy — including implementing WalkMe and TeachMe — LeaseAccelerator reports:

  • 75% lower customer onboarding costs
  • Increased NPS by 53 points
  • 99.4% customer retention

Our digital adoption strategy — WalkMe and TeachMe — is actually a revenue stream. It costs only 25% of our previous customer onboarding solution, requires less than half the resources to manage, and we’ve been able to create a competitive advantage our sales team is excited to talk about.

Heather Wurtz

Senior Director of Customer Experience, LeaseAccelerator

Executive Summary

LeaseAccelerator is a SaaS platform that provides lease lifecycle automation, certifications, and more to thousands of enterprise, educational institution, startup, and governmental users across the globe. Historically, the company relied on a traditional LMS training model to onboard and update both customers and employees.

With an all-in cost of $500K a year and a 10-person management team, the LMS was expensive and inefficient – and, because the LMS could not respond to users’ challenges in real-time, it provided a subpar user experience.

The company needed a modern digital adoption solution that would be flexible and adaptable to customers’ needs and the evolving regulatory landscape, as well as enable the business to reallocate headcount to more revenue-generating areas of the business.

WalkMe was the perfect fit. By transitioning its LMS content into WalkMe Resources and Smart Walk-Thrus, LeaseAccelerator was able to sunset the LMS. Now, WalkMe ​​provides training to more than 6,000 users in-app, in-context, and in real-time.

LeaseAccelerator uses WalkMe Insights to identify user behavior trends and possible friction points, and quickly resolve any pain points.

The company also uses TeachMe to power the LeaseAccelerator University — which opened up a whole new revenue stream for certifications and a competitive advantage.

WalkMe costs just 25% of LeaseAccelerator’s previous training tech stack and provides a significantly improved user experience: since bringing in WalkMe, LeaseAccelerator has seen its NPS score leap by 53 points and certification users’ satisfaction rates trend just shy of 100%.

About LeaseAccelerator:

LeaseAccelerator is a SaaS platform that provides lease lifecycle automation. Since 2003, the company has helped the Global 2000 and private companies achieve compliance and take control of their leasing process.

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