Cloud accounting leader Nomisma grows client base 300% in 5 months with WalkMe.

customer retention

314% growth in client base over 5 months using WalkMe

employee productivity

50% drop in support tickets per user

employee support

40% lower query resolution time vs. industry expectations

Nomisma’s all-in-one accounting and bookkeeping solution is efficient, cost-effective, and sophisticated—but its breadth of functionality was creating a hefty support burden. The company needed to automate onboarding and facilitate self-service support to improve adoption, provide a better customer experience, and prepare itself to scale up. Since implementing WalkMe, Nomisma reports:

  • 314% growth in client base over 5 months using WalkMe
  • 50% drop in support tickets per user
  • 40% lower query resolution time vs. industry expectations

We would not have been able to grow so quickly without the help of WalkMe’s Digital Adoption Platform. It’s a vital tool in our support team’s everyday working life—so much so that it’s built into our everyday working processes.

Ash Hall

Director & Product Owner, Nomisma

Executive Summary

Nomisma’s sophisticated cloud-based accounting software offers integrated bookkeeping, payroll, CRM, and other key business services. But its breadth of functionality presented a challenge in terms of user adoption and support requirements.

The company needed a way to automate new customer onboarding so it could scale quickly. And it also needed an effective, self-help support solution to alleviate the pressure on its support team.

Nomisma integrated the full suite of WalkMe DAP solutions into their customers’ everyday processes. WalkMe Insights provided data-driven analytics on customer experience, which highlighted areas for improvement. Most onboarding was automated, providing seamless real-time guidance to accelerate the user’s ability to get up and running. WalkMe also helped to increase feature adoption, and ensured that users received important information at the time of need.

In five months of WalkMe use, Nomisma’s client base grew by 300% and its support tickets fell by 50% per user thanks to the right-time, right-place WalkMe experience.

About Nomisma

Nomisma is a leading cloud accounting suite built for accountants and bookkeepers. Based in the UK, Nomsima offers a full range of accounting tools, from bookkeeping through payroll, accounts production, tax return production, and company secretarial backed by a robust CRM system.

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