W.L. Gore & Associates slashed 400+ meeting hours, doubled user satisfaction, and increased seller productivity.

Achieved a 75% reduction of enablement time for new features

Eliminated over 400 meeting hours for Sales Leaders and their teams

Reduced training time by over 83%

W. L. Gore & Associates is a global materials science company dedicated to transforming industries and improving lives. With over 2,200 Salesforce users across three distinct business divisions and globally dispersed sales teams, W.L. Gore & Associates struggled to embrace the full capabilities of Salesforce. Gore partnered with WalkMe to increase user confidence and adoption, streamline departmental and user-focused training, and, ultimately, drive better business decisions.

 

Thanks in part to WalkMe’s Digital Adoption Platform, Gore:

  • Achieved a 75% reduction of enablement time for new features
  • Eliminated over 400 meeting hours for Sales Leaders and teams
  • Reduced training time by over 83%
  • Experienced a 154% boost in Salesforce user sessions year over year
  • Saw 50% increase in Salesforce user satisfaction NPS scores

We now have a 100% digital approach for most new features and updates, and live training has been mainly eliminated - a potential savings of 10+ trainer hours and 60 minutes per Associate. Anywhere from 250-500 users need to be trained through 10-20 live sessions per major feature. Users can now quickly find the support that they need in-tool, when they need it, with no interruption to their workflow and experience less time away from customers.

Christi Lopez

WalkMe Administrator, W.L. Gore & Associates

Executive Summary

W. L. Gore & Associates is a global materials science company dedicated to transforming industries and improving lives. With over 2,200 Salesforce users covering 49 countries, Gore needed a way to enable sales teams, increase Salesforce engagement and proficiency, and communicate updates and information specific and relevant to its various user groups across businesses.

W.L. Gore & Associates partnered with WalkMe, and, as a result, Associates are served a cohesive just-in-time training strategy via Walk-Thrus, SmartTips and Launchers. Behavior Based Segmentation ensures all Associates complete required training, making for the most productive Salesforce experience. The partnership with WalkMe has led to the sales Associates adopting, and in fact preferring, the all-digital training approach.

About W.L. Gore & Associates

W. L. Gore & Associates is a global materials science company dedicated to transforming industries and improving lives. Since 1958, Gore has solved complex technical challenges in demanding environments – from outer space to the world’s highest peaks to the inner workings of the human body. With more than 11,500 Associates and a strong, team-oriented culture, Gore generates annual revenues of $3.8 billion. At Gore, our curiosity, creativity and customer collaboration inspires the development of advanced materials and new technologies. We innovate to enhance everyday experiences, repair hearts, explore space and so much more.

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