Nestlé delivers digital adoption and transformation at scale for 270K+ team members across 80 apps

500K+ productivity hours returned to the business

$18M+ inferred financial productivity gains over a rolling 12-month period

250%+ increase in task completion rates for business-critical apps

Nestlé’s Digital Adoption (DAP) Strategy with WalkMe is about creating new ways of working. It’s about using user experience data as the first step in understanding our employees’ pain points, and then creating content that addresses these challenges. We wanted to create engaging user experiences and have them be consistent across our technical stack.

Greisy Flores

Sr. Global Product Manager, Digital Adoption Platform, Nestlé

Executive Summary

Nestlé is the world’s largest food and beverage company, with over 2,000 brands and 270,000 global employees. Nestlé’s digital transformation was challenged by common gaps faced by many companies – low adoption rates, inefficient use of critical apps, growing user fatigue, and the complexities of multiple systems. Since team members are spread around the world, Nestlé’s IT team required effective ways to engage with their end users and provide the right level of support in their moment of need.

In just two short years, Nestlé has accelerated its Digital Adoption Platform (DAP) journey, including winning the 2022 Realizer Award for Operational Excellence. They are delivering digital adoption at scale and tapping into WalkMe analytics to continuously improve employees’ experience and deliver business results. They started their WalkMe journey with SuccessFactors, which is used by everyone in the organization, and quickly expanded WalkMe to ServiceNow, Concur, Power BI, SAP Ariba, and many more systems (over 80 in total).

How has Nestlé managed to accomplish so much in just two years? Nestlé’s commitment to increasing the digital dexterity of their workforce started back in 2016, with the creation of a Center of Excellence focused on employee enablement services, better known as the Digital Adoption Center (DAC). The DAC team is a group of full-time dedicated resources with diverse capabilities that deliver Digital Adoption Solutions. One of the pillars of the DAP strategy at Nestlé is the creation of a DAP Community of Practice (CoP), which includes almost 300 DAP Builders, all with a common mission: to improve the day-to-day life of their employees.

About Nestlé

Nestlé is the world’s largest food & beverage company. We unlock the power of food to enhance the quality of life for everyone, today and for generations to come. Nestlé currently has over 2,000 brands and 270,000 employees. It has 465 factories across 165 countries.

Thermo Fisher Scientific

Thermo Fisher Scientific boosts employee productivity, software adoption - achieves 2,000% data accuracy improvement

Thermo Fisher Scientific boosts employee productivity, software adoption - achieves 2,000% data accuracy improvement

LinkedIn

LinkedIn supports rapid growth with faster, more efficient use of software, 43% decrease in live training

LinkedIn supports rapid growth with faster, more efficient use of software, 43% decrease in live training

RedHat

Red Hat, a 15,000+ employee company leverages WalkMe for digital adoption across the tech stack

Red Hat, a 15,000+ employee company leverages WalkMe for digital adoption across the tech stack