Royal Canin Slashes Training Time in Half and Boosts Feature Adoption by Implementing WalkMe on New Veterinary Portal

Training Time 51% Drop
Onboarding Time Double-Digit Drop
Accelerate User Training & Onboarding

Royal Canin Canada partners with thousands of veterinary clinics across the country to offer products and services. When it came time to deploy a new portal to its many partners, the company needed a standard, consistent method of training—that wouldn’t taking sales representatives away from their job.

WalkMe’s in-system guidance was the perfect solution. After implementation, Royal Canin Canada reported:

  • 51% drop in training time
  • Double-digit drop in onboarding time
  • Faster user adoption
“WalkMe is the best SaaS vendor team that we have worked with. They streamlined our onboarding and adoption process while driving forward our quality of training.”

Executive Summary

Royal Canin Canada wanted to roll out a new portal to its thousands of veterinary clinic partners. It knew, however, that its previous way of deploying new technology—which usually involved hours of in-person training—was not the most effective way of doing so. The company wanted a solution that would allow self-service training for consistency, quality, and efficiency.

By implementing WalkMe with the new portal, Royal Canin found the fix it craved. Partner veterinary clinics and their employees now learn on-screen and from within the portal itself, thanks to WalkMe’s intuitive in-system guidance. By highlighting relevant features exactly when and where they can be used, WalkMe boosts adoption, efficiency, and productivity. By slashing its training time in half, both Royal Canin and its customers are satisfied.

 

“WalkMe is the best SaaS vendor team that we have worked with. They streamlined our onboarding and adoption process while driving forward our quality of training.”

Royal Canin Canada partners with thousands of veterinary clinics across the country to offer products and services. When it came time to deploy a new portal to its many partners, the company needed a standard, consistent method of training—that wouldn’t taking sales representatives away from their job.

WalkMe’s in-system guidance was the perfect solution. After implementation, Royal Canin Canada reported:

  • 51% drop in training time
  • Double-digit drop in onboarding time
  • Faster user adoption

Executive Summary

Royal Canin Canada wanted to roll out a new portal to its thousands of veterinary clinic partners. It knew, however, that its previous way of deploying new technology—which usually involved hours of in-person training—was not the most effective way of doing so. The company wanted a solution that would allow self-service training for consistency, quality, and efficiency.

By implementing WalkMe with the new portal, Royal Canin found the fix it craved. Partner veterinary clinics and their employees now learn on-screen and from within the portal itself, thanks to WalkMe’s intuitive in-system guidance. By highlighting relevant features exactly when and where they can be used, WalkMe boosts adoption, efficiency, and productivity. By slashing its training time in half, both Royal Canin and its customers are satisfied.

 

Executive Summary

Royal Canin Canada wanted to roll out a new portal to its thousands of veterinary clinic partners. It knew, however, that its previous way of deploying new technology—which usually involved hours of in-person training—was not the most effective way of doing so. The company wanted a solution that would allow self-service training for consistency, quality, and efficiency.

By implementing WalkMe with the new portal, Royal Canin found the fix it craved. Partner veterinary clinics and their employees now learn on-screen and from within the portal itself, thanks to WalkMe’s intuitive in-system guidance. By highlighting relevant features exactly when and where they can be used, WalkMe boosts adoption, efficiency, and productivity. By slashing its training time in half, both Royal Canin and its customers are satisfied.

 

THE
Challenge

Finding an alternative to time-consuming in-person training

Royal Canin has a long-standing commitment to customer service. In order to provide the best service to its partners, Royal Canin wanted to deploy a new portal to the Canadian veterinary clinics it works with. Royal Canin was looking for a new deployment model; one that would save both time and money as it rolled out the new portal to thousands of locations.

The company’s previous deployment method involved arranging a call with one of their sales representatives, who would then spend over two hours teaching staff how to use the portal. It was an expensive and time-consuming process—and Royal Canin knew they could find a better way.

Royal Canin was also looking for a training method that would boost adoption by expertly covering all the portal’s features, with consistent, quality, relevant guidance.

THE
Solution

Real-time guidance improves learning outcomes and customer satisfaction

WalkMe enabled Royal Canin to deliver its new portal to its Canadian veterinary community without relying on on-site training. By implementing WalkMe in-app guidance, Royal Canin was able to improve its training program, while making it more accessible. Its users learned and retained valuable skills—like performing an animal weight-loss consultation—from within the new portal.

Freeing up sales reps to offer support

Overall, onboarding and adoption times were drastically reduced, and employee efficiency increased. As a result, sales representatives were able to devote much more time to their primary responsibilities: sales and support.

With sales reps able to focus on their key roles they were able to offer better support to customers, which in turn boosted customer satisfaction and loyalty.

THE
Benefits

Hundreds of training hours saved amid skyrocketing employee productivity

Since implementing WalkMe on its new veterinary portal, Royal Canin has been able to cut its user training time by 51%. And now, every time a new veterinary portal is established at a clinic, WalkMe is auto-enabled to provide immediate onboarding guidance. The setup time is virtually eliminated.

“WalkMe has allowed us to deliver our Veterinary Portal in a high-quality way, without requiring time to train new users,” says Ryan Smith, Marketing Manager, Royal Canin Canada. “WalkMe has saved us hundreds of hours. Our team is now able to spend less time training and more time on service.”

Onboarding and adoption times were shortened by double-digit percentages, and Royal Canin is no longer limited to a specific number of training sessions a day. Employee productivity has skyrocketed, since WalkMe provides in-portal assistance when users need help. User training costs have been cut, and Royal Canin has achieved a positive return on their spend.

About Royal Canin
More Like This

"WalkMe is helping Thermo Fisher Scientific achieve our mission of being the world's leading digital science company, so that...

"As a tech company, it’s very tempting for us to say, “We can build it ourselves,” but this would...

"WalkMe is an invaluable solution that makes Oracle Sales Cloud easy to use for our 6,000 users. Implementation was...

Advertisement