Hitachi Vantara uses WalkMe to drive digital adoption, boost sales productivity across technology stack.

customer engagement

Unified sales experience across 7+ applications

employee support

Reduced training time by 86%

digital experiences

88% increase in adoption rate of digital sales tools

Hitachi Vantara is a digital innovation partner, helping its customers derive maximum value from their data. But Hitachi faced technology challenges of its own: many sales reps struggled to use Salesforce and their other digital tools effectively, meaning Hitachi reps struggled to reap the full benefits of their software. Additionally, sales training and processes varied widely under different regional managers, and new feature adoption suffered from a lack of planning and communication.

Overall, WalkMe helps Hitachi sales reps be more productive, improving Hitachi’s bottom line:

  • User satisfaction:
    – Improved user journey across 7+ applications into one unified selling experience.
  • Engagement:
    – 88% increase in adoption rate of digital sales tools.
  • Realization of Value:
    – Reduced development costs.
  • Operational Excellence:
    – Faster rep onboarding.
    – Reduced training time by 86%.

WalkMe gives us a quick and simple way in a matter of minutes and hours versus weeks and months to do system implementations. But the true value of WalkMe, McKittrick points out, is its ability to work across applications as an organization-wide change management solution. So we see the value of our investments in our tools straightaway.

Jeff McKittrick

Vice President of Sales Business Capabilities, Hitachi Vantara

Executive Summary

As an invisible layer on top of existing software, WalkMe allows McKittrick to quickly and simply make workflow adjustments. For example, McKittrick used WalkMe to disable a legacy feature, instead of paying the CPQ vendor thousands of dollars to remove the same button. WalkMe’s Digital Adoption Center empowers Hitachi executives with visibility into employee engagement across the entire tech stack, quickly identifying adoption challenges and underutilized apps. WalkMe’s in-app guidance leads sales reps through the entire sales cycle, across multiple applications, to ensure they complete processes correctly and efficiently, improving data quality. Most recently, their investment in process automation has further improved employee efficiency by eliminating empty clicks and wasted time.

Overall, WalkMe helps Hitachi sales reps be more productive, improving Hitachi’s bottom line.

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About Hitachi

Hitachi Vantara, a wholly-owned subsidiary of Hitachi, Ltd., guides their customers from what’s now to what’s next by solving their digital challenges. Working alongside each customer, they apply their unmatched industrial and digital capabilities to their data and applications to benefit both business and society. More than 80% of the Fortune 100 trust Hitachi Vantara to help them develop new revenue streams, unlock competitive advantages, lower costs, enhance customer experiences, and deliver social and environmental value.

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