Employment Hero logo

Employment Hero uses WalkMe to boost productivity, engagement, and feature adoption.

customer retention

Engagement with feature announcements has increased from 16% to 34%

WalkMe content

50% of cross-sell leads in a single quarter were generated by WalkMe content

customer engagement

Employment Hero created a robot mascot called 'HaRi' to personify WalkMe's in-app guidance

Employment Hero first adopted WalkMe’s Digital Adoption Platform as an onboarding and user guidance tool—but it has become so much more. The company now uses WalkMe to introduce new features, launch campaigns, and grow their existing customers. 

Since implementing WalkMe, Employment Hero reports:

  • 50% of cross-sell leads in a single quarter were generated by WalkMe content
  • Engagement with feature announcements has increased from 16% to 34%

Having a way to communicate with our end users and our administrators while they’re in the product is really exciting. WalkMe lets us cater our messaging to the right audience and hit them at the right time.

Annabel Thompson

Senior Customer Marketing Executive for Employment Hero

Executive Summary

Employment Hero is Australia’s first fully integrated HR, payroll and employee benefits platform, designed to give SMEs the tools to be more compliant, efficient, and effective in their people management practices. The company wanted to create a seamless, personalized onboarding process that highlighted the full breadth of the platform, without over-taxing its development team. As well, Employment Hero wanted to empower customers with self-service help options—and reduce the amount of tickets submitted to the support team.

The company turned to WalkMe for an all-in-one in-app onboarding, guidance, and support solution. Now, new users are introduced to the Employment Hero platform intuitively and organically, as they work through various processes step by step. Employment Hero can now communicate product issues in real-time, contextually announce new product features, provide self-service customer support, and launch targeted campaigns quickly. The result is increased user engagement, feature adoption, and cross-sell opportunities.

About Employment Hero

Employment Hero is a cloud-based platform that combines HR software with financial services, scheduling, and payroll tools, providing an intuitive, affordable way for SMEs to manage essential employee information. The built-in employee benefits program makes it cost-effective for businesses to offer and administer a range of employee benefits, including health insurance and home loans, usually only available to larger corporations.

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