WalkMe is the best SaaS vendor team that we have worked with. They streamlined our onboarding and adoption process while driving forward our quality of training.
As a customer relationship management and marketing automation tool, MDC DOT’s core demographic is a group of people who are still adjusting to the Digital Age. In spite of having a Help Desk website with knowledge on most every aspect of our technology, our support desk was receiving at least 30 support tickets a day from our users – at most 100. Most of these tickets asked the same questions, and our phones were ringing off the hook with more of the same.
After integrating with Walkme, we placed launchers on every page, and we created walk-thrus that play automatically on our sign up pages and the first time a user logs in. For the past month, we received – on average – 2 support tickets a day and a call a day. With less tickets and phone calls, we are able to dedicate ourselves to providing the best assistance with the few we are getting and use the rest of our time to enhance and refine our technology.
WalkMe for Salesforce has helped us increase adoption for our global deployment.
WalkMe for Salesforce enhances the way we engage & teach our sales teams, and also enables our teams to navigate through complex processes.