WalkMe for Customer & Partner Apps | Digital Adoption Platform

WALKME FOR CUSTOMER & PARTNER APPS

Great experiences start inside the product.

Most products leave customers to figure it out. WalkMe changes that by guiding every user from first login to full adoption, automatically, without growing your team or depending on engineering.

Onboarding

Engagement

Expansion

Retention

Guidance for every stage of the customer journey.

Most customers never make it past onboarding. Not because your product is hard, but because no one is there to guide them when it matters. WalkMe guides every user at every stage, automatically, without depending on engineering.

Turn a login into a daily habit.

The first win is easy to lose. Users hit their milestone, then go quiet, not because they stopped caring, but because nothing showed them what to do next. Adaptive guidance surfaces the right feature at the right moment, turning first logins into daily habits.

Surface the upgrade at the right time.

Companies leave expansion revenue on the table, not because customers won’t pay for more, but because no one shows them the next tier when they are ready. The platform reads behavior and prompts the right upgrade in context, so growth happens inside the product.

Win the renewal before it is due.

Churn is usually quiet. Customers rarely decide to leave, they just stop showing up, and by renewal the relationship has already cooled. Re-engagement nudges bring lapsing users back to the value they signed up for, so renewal reads as the obvious next step.

Your product, working for your customers.

Faster onboarding

Get every customer to value, fast. Personalized in-product guidance gets users to their first milestone on their own.

60%

Faster onboarding

Deeper engagement

Surface the right features at the right moment, keeping customers discovering more value, every session.

2.3x

More feature adoption

Lower support costs

Let the product handle the questions. Embed guidance and AI-powered self-service directly in the product experience.

80%

Fewer support requests

Data & Analytics

See exactly where users struggle, and why. Segment drop-offs by persona, replay sessions from their point of view, and capture feedback in the moment with in-app surveys.

In-app guidance & AI self-service

Let the product do the teaching with in-app walkthroughs, AI Chat in any language, and proactive nudges that catch issues before they become tickets.

Orchestrated journeys

Build journeys that adapt to each user’s behavior, automatically moving them from onboarding to adoption to expansion without manual intervention.

Built for your product, whatever it is.

SaaS & digital products

Guide users to the features that drive adoption and expansion, from day one.

Customer & member portals

Simplify complex flows, catch errors early, and prevent tickets before they’re raised.

Partner & dealer networks

Get partners up and running fast: more transactions, less support.

“Walkme plays a pivotal role in advancing the adoption of our digital capabilities, which are essential for enhancing our client experience and driving business growth.”

Eboni Ewart

Digital Adoption Manager

See customer story

“The WalkMe help widget enables us to deflect nearly one ticket for every ticket that is logged to our Support Team, promoting high efficiency for both our clients and our own organization.”

Ryan Shiba

Head of Learning

See customer story

“We went from answering zero questions outside of English to being able to effectively answer in any language the model supports – without adding headcount.”

Josh Courteau

Training Manager

See customer story

“With WalkMe, we meet members where they are by delivering personalized, in-the-moment guidance that simplifies complex healthcare decisions.”

Patricia Dees

Sr. Director of Engagement

Your product can do the work. Ready to let it?

Join hundreds of organizations using WalkMe to turn their product into their most powerful growth and retention channel, without growing their team.

Frequently asked questions

What is WalkMe for Customer & Partner Apps?

WalkMe is a no-code Digital Adoption Platform that sits on top of your product, portal, or partner platform. Your team builds and publishes in-app guidance, AI self-service, and adaptive experiences directly inside the product. No code changes, no engineering dependency.

Do we need engineering resources to get started?

No. The platform overlays your existing product, so your CS, product, or enablement team creates and publishes guidance in a visual editor. No ticket, no sprint, no waiting for the next release.

Which apps and platforms does it work with?

Any product your customers or partners use. Web applications, including SaaS products, customer and member portals, and partner, dealer, or supplier platforms, work out of the box. Native mobile apps are covered through the Mobile Native SDK.

Can we show different experiences to customers and partners?

Yes. Segment by role, behavior, and lifecycle stage. A first-time customer, a power user, and a dealer completing an order each see guidance built for them, even on the same screen.

How does it reduce support tickets?

Guidance lives where the questions happen. In-app walkthroughs teach the product step by step, AI Chat gives knowledge-grounded answers in any language, and proactive validation catches errors before users submit them.