SURVEYS

Turn every moment into a feedback opportunity.

WalkMe Surveys capture real-time feedback in the flow of work, so you hear from users the moment it matters.

AI SURVEY BUILDER

Describe your survey. WalkMe AI does the rest.

Reduce your time to insight. Type what you want to learn, and WalkMe’s AI drafts the questions, ready to review and send. Choose NPS, multiple-choice, open-ended, or rating-scale questions, or start from scratch.

LOGIC AND TARGETING

Reach the right people. Ask the right question.

Sync your identity provider to pull in existing user groups and attributes, so admins can target surveys with precision. For example, add custom branching to route respondents by their answers, including the ability to end the survey early, so every question earns its place.

CONTEXTUAL TRIGGERS

Ask at the moment that matters.

Trigger surveys when users are most engaged: at the end of a Smart Walk-Thru, after completing a task for the first time, or following a support interaction. Set availability windows so feedback stays fresh and relevant.

CUSTOMIZATION

Design surveys that fit your vision.

Choose a popup or full-page format, distribute by email or in-app, and close the loop with a customizable thank-you page that reflects your brand. From visual styling to delivery channels, every element is designed to align with your organization’s unique demands.

INSIGHTS & REPORTING

See every response. Act on what it tells you.

Every response lands in one dashboard, so results are centralized the moment they arrive. Segment by user, system, or behavior, and view feedback right alongside adoption data to see exactly where experience gaps are, and what to fix first.

Frequently asked questions

What is an in-app survey?

An in-app survey is a short set of questions that appears directly inside the software people are using, at a moment you choose: after a Smart Walk-Thru, once a task is complete, or following a support interaction. Surveys can also run as a full-page experience or go out by email, so you are not limited to one channel. With customizable targeting rules, you can control precisely who sees each survey and when.

How does AI help build a survey?

Describe what you want to learn in plain language, and WalkMe AI drafts the questions for you. Start from a blank survey, generate one with AI, or import an existing survey, then review and publish in minutes.

Do I need technical skills to build a survey in the Console?

No. WalkMe Surveys offers a no-code builder experience. Anyone on your team can create a survey by describing what they need or starting from a template. For more advanced use cases, builders can add logic to route respondents based on their answers, without writing code.

Can I ask different questions based on how someone answers?

Yes. Add logic to Single Choice, Rating, or NPS questions to send respondents to the next relevant question, or trigger an action at the end of the survey, so nobody wastes time on questions that do not apply to them.

Where do survey responses go?

Every response flows into analytics dashboarddedicated dashboards, so you can see engagement metrics alongside the workflow behavior that triggered the survey. Segment results by user, system, or behavior to spot where experience gaps need attention.