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WalkMe Success Center

Welcome to the WalkMe Success Center! Whether you have the WalkMe Digital Adoption Platform (DAP), WalkMe Learning Arc, or both, we’re here to support you through your WalkMe journey. This is your one-stop shop for onboarding guides, best practices articles, events, and more.

Many of the links on this page require a WalkMe user account to access. If you don’t have a WalkMe user account, please reach out to your organization’s WalkMe admin.

Help Resources

Read product guides, explore online training, connect with DAP professionals, and more.

Help Center

From a robust knowledge base and on-demand chat to email support and AI-based solutions, we meet you where you are.

Access Help Center
Help Center

Education

Develop and boost your DAP skills with self-paced training, instructor-led learning, and certifications. Learn on your time and in your preferred style.

Go to Digital Adoption Institute
Education

Support

Get fast, effective issue resolution from our global team, and review your case history.

Contact support
Support

Community

Collaborate with the largest community of digital adoption and WalkMe experts to get inspired, ask questions, find answers, submit product ideas, join events, and more.

Explore Community
Community

DAP Blueprint

Review best practices for operationalizing and scaling your digital adoption strategy.

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DAP blueprint

Champion Toolkit

Use these customizable slide decks, email templates, and promotional materials to champion your digital adoption program throughout your organization.

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Champion Toolkit

WalkMe Setup

Whether you have the WalkMe Digital Adoption Platform (DAP) or WalkMe Learning Arc, here’s what you need to know about configuration.

Install the WalkMe Editor (DAP)

Use the WalkMe Editor to build, manage, and publish your digital adoption content.

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Choose a Deployment Method (DAP)

Determine whether to deploy WalkMe digital adoption content via Javascript snippet or browser extension.

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Set Up Your Unique User Identifier (DAP)

Configure Unique User Identifiers (UUIDs) to tailor your WalkMe content and gather meaningful user insights.

Read more

Review Other DAP Setup Topics

Browse our comprehensive list of configuration guides.

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Configure WalkMe Learning Arc

Invite users, download the WalkMe Learning Arc Chrome extension, and configure your environment.

Read more

Review Other WalkMe Learning Arc Setup Topics

Browse our comprehensive list of configuration guides.

Read more

WalkMe Onboarding

New users: start here! Find onboarding resources and learn the basics of WalkMe.

SAP Customers: for tailored onboarding guidance, visit our Onboarding Resource Centers for DAP and WalkMe Learning Arc.

WalkMe Onboarding Guide (DAP)

From kickoff to go-live, explore this collection of help resources and best practices for each stage of your WalkMe onboarding journey.

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Take WalkMe Fundamentals (DAP)

Start your digital adoption learning journey with this online course. Complete WalkMe Fundamentals to gain an understanding of digital adoption basics and the WalkMe platform.

Get Started

Become a WalkMe Builder (DAP)

This online curriculum covers everything you need to know about building content in WalkMe. Learn key tactics and best practices for creating impactful content and become a certified WalkMe builder.

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WalkMe Learning Arc

This online curriculum covers how to author learning content, create simulations and quizzes, configure your Learning Portal, and measure learner engagement and performance.

Get Started

Use Cases

See what WalkMe can do for you and how to make it happen.

Get faster rollouts and lower custom development costs, as WalkMe guidance accelerates the adoption of new tools and processes.
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Improve process velocity as employees move confidently through workflows.
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Accelerate your onboarding timelines and lower support requests from new hires, as they receive proactive guidance from day one.
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See faster time-to-value as new users reach their early milestones quickly, and improve retention as customers consistently get more value from your product.
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Reduce ticket volume and improve resolution times using in-app guidance proactively that proactively addresses problems before they escalate to a ticket
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Data Integrity and Compliance
Improve data accuracy and lessen compliance risks as users are guided through error-prone workflows with real-time data validation and contextual support
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Change Management
Employee Productivity
Onboarding
Customer Onboarding & Retention
Support Tickets
Data Integrity & Compliance

Education and Events

Whether you’re looking for day-to-day help with WalkMe or thought leadership from industry pros, WalkMe has the session for you.

Builder Basics Bootcamp (DAP)

Learn the basics to building with WalkMe in this 6-week cohort style enablement program! Designed for new builders to learn foundational skills through courses, live sessions & exercises.

Sign up for Builder Basics Bootcamp

Builder Intermediate Bootcamp (DAP)

Enhance your WalkMe building skills with this 6-week cohort style enablement program! Uplevel your building knowledge through courses, live sessions & exercises.

Sign up for Builder Intermediate Bootcamp

Office Hours

WalkMe Office Hours are live, interactive virtual sessions where you can learn directly from our experts and get your questions answered in real time. Each session focuses on a specific WalkMe topic, starting with a short presentation and followed by open Q&A.

Register now

Explore Events

Join us for a virtual event, or come learn from other DAP pros at a live event. Can’t join us live? Review our session replays to see what you missed.

Browse events

FAQs

WalkMe’s cloud-based digital adoption platform enables organizations to measure, drive, and act to ultimately accelerate their digital transformations and better realize the value of their software investments. Our code-free platform leverages our proprietary technology to provide executives with visibility into their tech stack, and the ability to take action to improve user experience, productivity and efficiency for employees and customers.
WalkMe Learning Arc is an AI-native digital learning solution that allows you to author and deliver personalized, contextual training directly inside the applications employees use every day. Unlike legacy LMS systems or static e-learning, it embeds microlearning, simulations, and reinforcement into workflows—helping people build real proficiency in the flow of work.
To sign into the WalkMe Console, visit here and enter your WalkMe user credentials. If you don’t have a WalkMe user account, please reach out to your organization’s WalkMe admin.
Many of the links on this page require a WalkMe user account to access. Your WalkMe user credentials grant you immediate access to the Help Center and WalkMe World Community. Additionally, once you’ve accepted the WalkMe World Community terms and conditions upon login, you’ll also be granted access to the DAI within minutes.  If you don’t have a WalkMe user account, please reach out to your organization’s WalkMe admin.
Ask your questions here in the Help Center, and we’ll provide you with personalized guidance.  Still don’t see what you’re looking for?  Open a support case or post a question in the WalkMe World Community.