ON-DEMAND AI
Ask AI anything, get an answer, and the next step.
Most AI chats live in their own worlds, so employees have to stop and switch just to ask. WalkMe’s On-Demand AI meets users where they’re working, delivering contextual answers and actions grounded in your organization’s knowledge, so it actually gets used.
AI CHAT
Route every question to the right AI, automatically.
Different questions need different AI, forcing users to figure out which one to open. AI Chat works differently. Users ask in plain language, in whatever app they’re working in. Smart Routing finds the right AI, AI Answers, ActionBot, or another connected bot, no guessing required.
AI ANSWERS
Ground answers in your own knowledge, not just the open web.
Generic AI answers from the open web, not your policies or process. AI Answers searches your organization’s knowledge first, turning to the web only when needed and allowed. Admins control which sources feed it, so answers stay grounded in what’s approved.
AI IN ACTIONBOT
Replace scripted chats with conversations that adapt.
Automated conversations follow the same script, asking the same questions no matter what employees actually need. ActionBot has a real conversation instead. Set the goal, and it handles the rest, adapting to what employees say and getting things done along the way.
TEXT-TO-ACTION
Turn a chat answer into the next step, automatically.
A good answer that ends the conversation still leaves the task undone. AI Chat connects directly to WalkMe guidance and automation, so a response can trigger a Smart Walk-Thru, launch ActionBot, or surface the next best action. Users don’t copy an answer into another tool. They keep moving.
PERSISTENT CHAT CONTEXT
Carry the conversation across every app, not just one.
AI chat tools often live in one destination, so a conversation resets the moment employees switch to a different work application. WalkMe’s AI Chat maintains persistent context and history, so conversations keep running wherever employees go, and users never start over.
ON-DEMAND AI ANALYTICS
Measure what employees ask, and whether AI Chat delivers.
Rolling out AI Chat is one thing. Knowing it’s working is another. WalkMe analytics groups every question by topic, so you see what employees need help with. Drill into individual answers to catch knowledge gaps before they repeat, and see usage by feature and system, so you know where it’s paying off.
Employees already ask AI for help, whether it’s approved or not.
45%
of workers used an unapproved AI tool in the past 30 days, many with confidential data.
45%
say AI gives generic answers because it doesn’t know their company’s rules.
49%
have used AI to explain how to use other workplace software.
“Generative AI has immense potential, but only if everyone is using it, in the right ways. WalkMe is being leveraged to support our Generative AI strategy at KPMG in the US. WalkMe’s ability to use context to serve up Generative AI capabilities to our employees can accelerate the value we get from these tools.”
Aaron Purcell
Managing Director and Innovation Leader,
KPMG in the US
“We went from answering zero questions outside of English to being able to effectively answer in any language the model supports, without adding headcount. That’s a big win for us, but an even bigger win for our members around the world.”
Josh Courteau
Training Manager, Species360
Explore more from WalkMe.
E-Book
The State of Digital Adoption 2026: The AI Reality Check
BROCHURE
Contextual AI Assistance Suite
Case study
Species360
Users ask. On-Demand AI answers, and acts.
See it running in your workflows.