WORKFLOW ANALYTICS

See every step across every app.

Pinpoint where people get stuck across every application and process. Ask any question to understand why, target the right fix, and make sure your workflows run the way you intended. Fewer errors, less friction, higher completion rates.

AI INSIGHTS

Ask anything about your workflow, in plain language.

Where are people getting stuck? How does adoption compare across teams? What’s actually driving ROI? Just ask and get instant insights you can act on, and charts you can save for reuse and easy sharing of outcomes and impact.

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FLOW ANALYTICS

See how work actually flows.

Every path users take through a workflow, mapped. See every click, every drop-off, every stall. Pinpoint exactly where a process breaks down, target the right fix, for the right users, and compare with vs. without WalkMe to prove impact.

CUSTOM DASHBOARDS & REPORTS

Prove progress to every stakeholder.

Build a dashboard for every KPI you’re reporting on, tailored to each stakeholder’s needs: program ROI for leadership, step-level performance for system owners, exportable data for broader reporting. Everyone gets the insights they need without digging, so they can act faster.

AI ADOPTION VISIBILITY

Find out if your AI rollout is actually working.

Most organizations can’t tell whether employees are using the AI tools they’ve deployed. Now you can. Track any AI-enabled workflow, see who adopts the AI, and measure if new AI paths outperform, so you know where to invest.

“In just the last few months, we have been able to take 6 or 7 workflows and reduce them from 23 or 16 clicks to 4 or 3, and the impact on productivity, minimizing errors, and consultant happiness has been remarkable.”

Marieke Tucker

Global Operations Leader

“With WalkMe, we can now see where people are getting stuck in a process and fix it fast. It makes everything feel more connected and intentional.”

Dario Spina

Senior GTM Strategy Analyst,

“Each digital rollout can be assessed with WalkMe Insights, so we can understand the rate of progress and what additional support is needed.”

Shawn Nautel

Digital CX – Sales/Service Leader

Frequently asked questions

What is workflow analytics?

Workflow analytics is the practice of tracking and analyzing how people move through multi-step processes in software: where they complete tasks as intended, where they stall, and where they drop off or deviate. For enterprise organizations, this means getting visibility into real user behavior across one or more applications, so you can identify friction, target the right interventions, and measure whether changes are actually working.

How is workflow analytics different from process mining?

Workflow Analytics captures front-end behavioral data: where users click, where they hesitate, where they make mistakes, and where they drop off, step by step. Process mining reads backend event logs. It tells you which steps were completed, not what the person experienced getting there. That’s the gap where most adoption problems live.

How does workflow analytics improve digital adoption?

Most digital adoption efforts focus on onboarding. Workflow analytics tells you what happens after: which workflows employees complete successfully, where they keep getting stuck, and which applications see consistent friction. With that data, you can prioritize where guidance is needed and measure whether it’s actually working.

Explore more from WalkMe.

WHITEPAPER

WalkMe delivers  a 3-year 494% ROI

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ASSESSMENT

Score your execution gap

REPORT

2026 State of Digital Adoption Report