Employee solutions

Business continuity

With WalkMe, maintain business continuity by ensuring employees are productive and engaged, customers are satisfied, and executives have full visibility into business productivity.

#WFH or #WFO with WalkMe DAP.

Whether in the office or working from home – surface the information employees need to remain informed and engaged, and to get the job done.

Ensure customer continuity.

Continue providing your customers with superior digital experiences, and simplify self-service support as you deliver value, maintain – and expand – revenue.

Lead transformation, anywhere.

Ensure your employees make full use of the digital tools they need to get the job done and your customers with the digital experiences to maintain and expand revenue.

How it works

Engage and inform customers and employees – no matter where they are.

Expand your digital adoption strategy by making it easier for employees and customers to access what they need, when they need it.

The Challenge

Manage customer continuity in times of disruption.

During times of disruption, successful organizations stand out by their ability to quickly adapt to new challenges, while maintaining business continuity for their customers and internal workforces.

Christus Health uses WalkMe to enable thousands of employees to onboard onto software as it’s being rolled out.

300

fewer support calls per month

20+

applications using WalkMe

$1M

per month in improved payment outcomes

WalkMe has changed our learning landscape. In the past, we’ve always had to be more reactive in the way we approach learning. Now, we can actually roll out the learning alongside the system or the new products.

Tobias Washington

Director, Learning Experience, Design and Technology, Christs Health

Our solution

Realize the full value of your digital assets and lead transformation, anywhere

Software investments are critical to ensuring business as usual and pose an even greater opportunity during times of disruption. With WalkMe, ensure your employees make full use of the digital tools they need to get the job done and your customers with the digital experiences to maintain and expand revenue.

Discover more about WalkMe for business continuity.

WalkMe’s top 5 business continuity takeaways.

Learn what it takes to thrive in the face of disruption. See your digital transformation as an advantage, not an obstacle.

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The future-focused CIO

Don’t use yesterday’s linear business solutions to tackle today’s exponential challenges. Find out how with WalkMe.

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21 ways to future-proof your business.

Make sure your organization has all of its bases covered when planning for what may lie ahead. Here’s how to prepare for anything.

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Frequently asked questions

How does a digital adoption platform support business continuity during disruption?

WalkMe keeps employees productive and informed wherever they work by surfacing the information they need directly in their applications. At the same time it gives executives visibility into business productivity, so decisions during disruption are based on real usage data.

Can guidance reach employees working remotely and in the office at the same time?

Yes. WalkMe delivers the same guidance and announcements whether employees are in the office or working from home, so no group falls behind during a transition. Content can be targeted so each audience sees what is relevant to them.

How does self-service support reduce operational load during a disruption?

By simplifying self-service support inside the applications people already use, WalkMe lets employees and customers resolve issues without opening a ticket. Christus Health reported 300 fewer support calls per month after deploying WalkMe.

Can one deployment cover many applications across the business?

Yes. WalkMe runs across the application estate rather than a single system. Christus Health uses WalkMe across more than 20 applications, which keeps continuity efforts consistent instead of tool by tool.

What measurable financial outcomes come from maintaining process continuity?

Continuity work protects revenue-critical processes. Christus Health reported $1M per month in improved payment outcomes after using WalkMe to keep critical workflows running accurately.