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WalkMe delivers a 3-year 494% ROI.
IDC’s study provides an in-depth look into the benefits enterprises derive from WalkMe Digital Adoption Platform.
We’re getting incredible ROI from our AI investment!*
*Source: Absolutely nobody.
WalkMe turns AI potential into AI performance.
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See
AI can’t see your screen context. You explain it every time. That step is gone.
Unify
A single task can touch five apps. Your AI can’t follow it across any of them. Until now.
Act
Your AI lacks the context to know what’s next. Now it does and can act on it.
Prove
You bought AI for every employee. You can’t prove it works. Now you have the data.
Every time you ask AI for help, you start from scratch. You explain the task and provide all the context. AI should already know. Now it does. It reads the screen and understands what needs to happen next.
Work lives in ten apps. AI lives in one. Your employees bridge the gap manually, re-explaining context every time they switch screens. Now AI follows the work wherever it goes. Same intelligence, same actions, every app.
AI tells you what to do next. Your team does the rest. Checks policies, fills forms, routes approvals, closes loops. Now AI handles the full workflow. It knows the next step and takes it. One click, done.
Desktop, mobile, web. On a trading floor or a factory line. The Action Bar shows up on every device and every application. Your people never have to search for help. It finds the moment they need it.
30%
fewer support tickets
1.5M
hours of productivity returned
150%+
more self-service completions
Customer Care
A competitor undercuts your pricing. Your rep gets the email but doesn’t know the account history, margin rules, or approval path. WalkMe does. It pulls the data, checks policy, and generates the approval request. One click. Deal saved, margin protected, audit trail complete.
Benefits enrollment on day one. Compliance training in week two. A new expense policy six months in. Your employees don’t know where to go, what to fill, or how to submit. WalkMe does. It guides them through every workflow, inside the tools they already use. No training class. No help desk ticket. Enrollment accuracy goes up. Time-to-productivity goes down.
You need to answer one question: is your AI investment producing results? You know how many licenses you bought. You don’t know if anyone is using them for real work. WalkMe measures AI adoption, workflow completion, friction points, and business outcomes across every application. When the board asks for proof, you have it.
The agent sees the ticket but doesn’t know the customer, the error history, or the resolution path. WalkMe does. It reads the context, checks policy, and generates the resolution. One click. Case closed before the customer calls back. Every step tracked, every action auditable. Average handle time drops. First-contact resolution goes up.
“We automate the onboarding process, deflect support tickets, and even make changes with no code, directly on the application. That in turn reduces our costs because we don’t have to develop the application from scratch.”
“Each digital rollout can be assessed with WalkMe Insights, so we can understand the rate of progress and what additional support is needed. We can then use Behavior Based Segmentation to send targeted follow ups aligned to meeting our business objectives for completion or adoption.”
“WalkMe gives us the ability to move at the speed of change – we can be responsive, flexible, and instantaneous. Now users can just log in and the information is right before their eyes. We’re able to communicate with our people in a way that really works.”
״Not only has the product been as good as advertised, the support offered by the customer success team has been phenomenal.״
״The solutions provided by the platform fit our needs – and we were able to realize ROI within the first 12 months of deployment.״
“When you’re in a lean team and a lean project and a strict deadline and budget, WalkMe can handle much of the change management for you.”
“Implementing WalkMe means we can be proactive with the support we offer and empower customers to self-serve and accomplish tasks without delay.”
“With WalkMe, we can now see where people are getting stuck in a process and fix it fast. It makes everything feel more connected and intentional.”
“With WalkMe, employees are empowered to move fluidly between processes and applications, and are able to do these things quickly, efficiently, and – most importantly – accurately.”
“It’s fast to test and build, so we’re able to stand up content within a matter of hours…we can deploy improvements or fixes in the same day.”
Learn from fellow DAP professionals. Collaborate with industry peers on the world’s largest DAP community. Become a leading voice in the DAP space. Or just drop in to say hello. The WalkMe community is for everyone.
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The gap between your AI investment and your AI results is smaller than you think.
We’re getting incredible ROI from our AI investment!*