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WalkMe – Subprocessors Portal

Last updated: 11 June, 2025.

On this page, we maintain an updated list of WalkMe’s Subprocessors. A Subprocessor is any third party or WalkMe affiliate authorized to process personal data on behalf of WalkMe and its customers, in order to assist WalkMe in providing the WalkMe’s Digital Adoption Platfrom (DAP) in accordance with the applicable service agreement. WalkMe uses the following Subprocessors for hosting, operating and supporting the WalkMe DAP.

Subprocessor NameSubprocessor AddressLocation of ProcessingPurpose Description
Amazon Web Services Inc.410 Terry Avenue North, Seattle, Washington 98109- 5210, U.S.A.US or EU (according to customer‘s hosting location)Hosting infrastructure services
Google Cloud EMEA Limited70 Sir John Rogerson’s Quay, Dublin, D02 R296 IrelandUS or EU (according to customer‘s hosting location)Hosting infrastructure services
Microsoft Ireland Operations LimitedOne Microsoft Place, South County Business Park, Leopardstown, Dublin, 18 D18/P521 IrelandUS or EU (according to customer‘s hosting location)Hosting infrastructure services
AI services (only in use in connection with WalkMe backend or optional Genertaive AI features)
Datadog, Inc.286 5th Ave Fl 12 New York, NY 10018- 1741 USAUS or EU (according to customer‘s hosting location)Application logging & monitoring
Akamai Technologies, Inc.145 Broadway, Cambridge, MA 02142, U.S.A.Worldwide (nearest end user location)Content delivery and web application firewall (WAF) services
Okta, Inc.100 First Street, San Francisco, CA 94105, U.S.A.US or EU (according to customer‘s hosting location)User authentication to WalkMe Editor
SFDC Ireland Limited,Salesforce UK Limited, Floor 26, Salesforce Tower, 110, Bishopsgate, London, EC2N 4AY, UKUKSupport

The following WalkMe affiliates may function as Subprocessors in the course of providing the WalkMe Service:

WalkMe/SAP EntityAddressPurpose Description
WalkMe, Inc.350 Mission Street, Floor 26 San Francisco, CA 94105Operation & Support
WalkMe Ltd.3 Kremenetski Street, 2nd Floor, Tel-Aviv 6789903 IsraelOperation & Support
WalkMe Singapore PTE Ltd.1 Temasek Avenue #21-04 Millenia Tower Singapore 039192Support
WalkMe KK18F Midtown Tower, 9-7-1 Akasaka, Minato-ku, Tokyo, JapanSupport
SAP LABS INDIA PVT. LTD.138, Export Promotion Industrial Park, Whitefield, Bangalore- 560066, IndiaSupport

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The list of Subprocessors WalkMe engages may change from time to time as the WalkMe DAP keeps evolving. We advise to check this page regularly and to subscribe to receive automated email notifications on proposed new, or replacement of existing Subprocessors