ADOPTION ANALYTICS

See how people are adopting your tech stack.

Get insights into user behavior within and across apps: where they stall or drop off, where forms break, and whether your most critical investments, like AI, are paying off.

Adoption Analytics at all levels of detail.

The big picture to set strategy. The detail to act on it.

APPLICATION USAGE

Discover what’s really in your stack.

See every application running in your organization, including every new AI tool you’ve rolled out, who’s using each, and whether it’s being used as intended. No more guessing or surprises.

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LICENSE OPTIMIZATION

Right-size your software portfolio.

Match software and other AI investments to actual usage data. See what’s being adopted or underutilized. Reclaim wasted licenses, especially those expensive AI ones, and make smarter decisions about where your budget goes.

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LICENSE OPTIMIZATION - Right-size your software portfolio.

WORKFLOW ANALYTICS

Find where work stalls.

Track where your people drop off, stall, and deviate, within and across applications and AI experiences. Ask any question in plain language, know who’s struggling and where, and put the right dashboard in front of each stakeholder.

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FORM ANALYTICS

Catch and fix form errors before they repeat.

See how users interact with your forms. Detect common errors and drop offs, then deploy AI-recommended fixes before people abandon the form altogether.

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FORM ANALYTICS - Catch and fix form errors before they repeat

“Advanced analytics through WalkMe Insights and UI Intelligence allow us to identify friction points and optimize workflows proactively.”

Laura Dean

HRIT Digital Adoption and Training Lead

“With WalkMe, we’ve focused on data quality and prevention workflows. Now, we can understand where consultants may input the wrong information and build solutions that prevent errors before they happen.”

Marieke Tucker

Global Operations Leader

“Each digital rollout can be assessed with WalkMe Insights, so we can understand the rate of progress and what additional support is needed.”

Shawn Nautel

Digital CX – Sales/Service Leader

Frequently asked questions

What is digital adoption analytics?

Digital adoption analytics is the practice of tracking how users actually engage with enterprise software: which applications they rely on, where workflows stall, where errors repeat, and whether AI investments are paying off. WalkMe gives you this visibility across your entire tech stack in one place, from enterprise-wide app usage down to individual form interactions, so you can make smarter decisions about your software portfolio, identify where your people need more support, deploy guidance where it’s needed most, and measure whether it’s working.

How is WalkMe different from product analytics software?

WalkMe is a Digital Adoption Platform that tracks how people adopt software across every application in the stack, not just within one. It tracks where users get stuck moving between applications, which tools are redundant or underutilized, and how AI adoption compares to traditional software use.

How do you measure AI adoption across your software stack?

To track AI adoption across your broader stack, combine Application Usage, License Optimization, and Workflow Analytics to see what’s in use, what’s sitting idle, and where AI experiences are being skipped. Then drive adoption with targeted assistance: AI Launchers, AI SmartTips, and more.

To track adoption of WalkMe AI experiences specifically, dedicated dashboards cover every feature you have live: Action Bar, AI Answers, AI SmartTips, and Smart Highlights. See what’s getting traction, where adoption is lagging, and where to focus next.