Use the live chat integration to funnel your users through WalkMe before enabling them to start a chat.
WalkMe’s live chat integration is available with the following live chat applications: Habla, Intercom, LiveAgent, LiveChat, Olark, PureChat, Snap Engage, Tawk, ZenDesk, Zopim, and more.
- Facilitate self-service for your users by exposing them to existing WalkMe guidance before enabling live chat.
- Free up your chat reps by ensuring they only engage with uses who truly need live, one-on-one assistance.
- Reduce customer hold time & increase number of assists per rep.