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WalkMe & livechat

Encourage self-service and reduce support overhead by integrating your live-chat with WalkMe.

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Incoming integration

Use the live chat integration to funnel your users through WalkMe before enabling them to start a chat.

WalkMe’s live chat integration is available with the following live chat applications: Habla, Intercom, LiveAgent, LiveChat, Olark, PureChat, Snap Engage, Tawk, ZenDesk, Zopim, and more.

Use cases

  • Facilitate self-service for your users by exposing them to existing WalkMe guidance before enabling live chat.
  • Free up your chat reps by ensuring they only engage with uses who truly need live, one-on-one assistance.
  • Reduce customer hold time & increase number of assists per rep.