WalkMe Customer Reviews
See what thousands of enterprise customers say about WalkMe — the world’s leading Digital Adoption Platform. Trusted by global organizations to reduce support tickets, accelerate onboarding, and drive measurable software ROI.
Based on 850+ reviews from
WalkMe on Capterra
WalkMe for Business
WalkMe has cut down on our B2B related support tickets by over 25% since we’ve started. We have seen great success in our implementation and look to leverage this software in other areas of our business. We aim to cut down on in-person training time by 50% using the tool.
Justin M.
Quality Analyst · Consumer Goods
Do anything you can imagine!
It’s amazingly versatile. Need to show users how to do something? Easy. Need to pop up messages about system status? You got it. Want to highlight a new feature? Done. Need to remind someone their fees are overdue? Done. You can do almost anything you can imagine with this system!!
Elisabeth H.
Director, Member Support & Training
Train your users on-screen
WalkMe has been useful in removing some of the daily questions support teams typically field. Simple questions on how do I access something, how do I get from point A to point B can be answered with on-screen guidance and allow your support team to focus on high priority tickets. Rolling out a new platform also becomes a bit easier and alleviates the pain of having to perform training after training.
Adrian M.
Sr. Business Operations Analyst · Telecom
Extremely robust platform for digital adoption
WalkMe has a ton of functionality to allow you to create walk throughs and other types of dynamic user education. I love how easy it is to integrate outside content like videos, help desk articles, webpages, etc. with your custom walk throughs. Probably my favorite thing about WalkMe is that Customer Success and UX can use the platform to implement super detailed user education without needing to involve engineering much at all.
Verified Reviewer
Customer Success Manager · Software
WalkMe is great for digital adoption
WalkMe’s interactive digital walk-throughs made it extremely simple for customers to learn the ins and outs of our platform without our support team getting engaged. The WalkMe support team was also amazing! This software saved our support team significant time and energy.
Aaron G.
Business Analyst · Computer Software
Stop Repeating yourself
Prior to implementing WalkMe my customers would ask questions then my support staff would answer them on a case by case basis. Now however, if a customer needs assistance with a particular task we create a live walk-through for them so that our library of walk-throughs is being built around customer service.
Landrum R.
CEO · Commercial Real Estate
Awards & Recognition
WalkMe: The most awarded and trusted Digital Adoption Platform in the market
WalkMe on Gartner Peer Insights
“This is now my third time implementing WalkMe and I cannot say enough about how useful the tool is in driving adoption. The analytics capability is completely game changing — Insights allows you to make quick decisions on how users are interacting with the platform and brings to light user behavior usually only achieved by implementing costly software at double the price. I cannot recommend WalkMe more to colleagues if you’re looking for a solution that can pay for itself quickly.”
Director of Human Resources
Insurance Industry · $50M–$1B Company
“WalkMe DAP greatly helped automate processes within the tool, limiting the number of queries and ‘quick’ questions logged with support. From a single tool we are able to guide users throughout the whole process, secure all the needed information, and limit their time looking for help. The WalkMe interface is very user-friendly and does not require any programming knowledge — which is of great value as you can manage solutions internally without much external guidance.”
Subject Matter Expert, Procurement COE
Healthcare & Biotech · $10B+ Company
“I’ve had an excellent experience with WalkMe from start to finish. The initial set up was smooth and well structured, making it easy to get started. The Customer Success Manager has been very supportive, ensuring we stay on track and maximize the value from WalkMe. There is a wealth of online help available which makes self-help and troubleshooting effortless. Overall, the team has been very responsive and proactive, making the journey so far seamless and very enjoyable.”
Manager, Strategy
Manufacturing Industry · <$50M Company
“The tool has been great in helping us create a better user experience and achieve expected results like reducing tickets to our HR support group and reducing time to complete transactions. It also had the unexpected result of serving as a customization and development tool, as we use Oracle HCM. I am able to re-label or hide fields as needed — especially critical when the field is not editable within Oracle itself.”
Human Resources Associate
Insurance Industry · $1B–$10B Company
“WalkMe is a great tool for driving adoption on our platforms. It is easy to integrate and easy to use for development — no robust technical knowledge needed. One of the best things about WalkMe is that it can be used to support users step-by-step through processes, slightly or fully automate processes, and send out communications. Second best is the speed at which it can be deployed to address a platform issue right away, granting the teams behind the platform time to work on a permanent fix.”
Operations Associate
Manufacturing Industry · $50M–$1B Company
WalkMe on G2
Empowering users, one click at a time
WalkMe transforms complex tools into simple, guided experiences — showing users exactly what to do, right when they need it. The result? Less frustration, faster learning, and far fewer “how do I do this?” messages. For me, it has completely changed how we onboard and train users, providing real-time guidance, smart automation, and actionable insights that make my workflow smoother and more efficient.
Naga M.
Salesforce Developer & WalkMe Builder · Enterprise
Seamless Guidance That Drives Real Results
We initially turned to WalkMe to replace Salesforce live training, but it has provided so much more — reducing training costs, minimizing errors, and ensuring employees complete complex workflows accurately and efficiently. The ability to guide users through complex processes in real time reduces the need for extensive training and support. The value clearly outweighs the effort.
Robert H.
Digital Adoption Team Lead · Enterprise
Boosting digital adoption and user experience
WalkMe offers a big variety of features to build tailored in-app guidance and feature promotions on our customer facing B2B online portals. 80% of our customers do NOT call customer service anymore after having used WalkMe. This frees up our teams for more complex and value adding opportunities while our customers navigate independently on our self-serve portal. It is easy to integrate and to maintain. It also offers many insights on user behaviour.
Verified User
Transportation & Trucking · Enterprise
Simple, Effective, and User-Friendly for Training Needs
WalkMe is simple to use and easy to build on. It overlays on our platform and is on demand, allowing us to create natural prompts. Customers and employees can engage with it whenever they feel stuck, which reduces calls to customer support and improves our NPS score. The initial setup was simple, easy, and user-friendly.
Nate R.
Training & Development Manager · Mid-Market
Clear In-App Guidance and Analytics That Accelerate Onboarding
WalkMe helps users get things done inside the application without needing external training or constant support. The in-app guidance, walkthroughs, and tooltips are clear and contextual, which reduces mistakes and speeds up onboarding. The analytics are especially helpful to see where users drop off or struggle, so we can fix workflows instead of guessing.
Kishore P.
Product Consultant · Small Business
A Game Changer for User Onboarding
What I like best about WalkMe is its ability to provide real-time, contextual guidance directly within applications — without requiring users to leave their workflow. It empowers organizations to reduce training time, minimize support tickets, and improve user adoption by delivering step-by-step walkthroughs, tooltips, and automation exactly when and where users need them.
Guillaume H.
Digital Adoption Consultant · Enterprise
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