This page contains comprehensive information regarding WalkMe products and capabilities. Compare the packages and add-on SKUs in your ordering document with the information here to confirm which capabilities are included in your license.
Leverage real-time analytics to analyze user engagement with your WalkMe content and underlying applications.
Insights
Analyze interaction and engagement with applications, web properties, and WalkMe content to identify friction and fix issues blocking optimal task completion.
AI Insights
Ask a question in plain language — from the systems overview or a dedicated space in the Insights Console app — and get back a table, answer, or visualization instantly.
System Overview
Comprehensive dashboard for visibility into software usage across the organization, providing analytics of all applications where WalkMe is deployed, including analytics views per application.
Custom Dashboards & Widgets
Build custom dashboards by integrating metric widgets from different sources, facilitating efficient monitoring and insight generation.
Tracked Events
Monitor web element engagement and build funnel visualizations across multi-step user journeys.
Engaged Elements
Track user engagement with WalkMe on-screen guidance and pre-defined on-screen elements.
Flow Analytics
View and compare end-to-end journeys, spot trends in completion, drop-off, and engagement—with Funnel, Paths and Compare mode visualizations.
Behavioral Segments
Target the right audiences with the right guidance using near real-time, behavioral segmentation. Supports up to 10 segments per system and segment sizes of up to 50,000 users.
Reports
Analyze performance and uncover valuable insights with customizable reports based on users, their interaction with your WalkMe content, and other key data points.
Activity Board
Optimize your WalkMe content with actionable, weekly performance insights.
Integration Center
Utilize read/write connections to major cloud providers to import and export data to/from WalkMe, including AWS, AzureBlob, GoogleCloud, and more.
UI Intelligence
Optimize form completion and user engagement by analyzing interactions, diagnosing drop-offs, comparing pre- and post-WalkMe results, and leveraging AI-powered recommendations.
Full Digital Experience Analytics (DxA)*
Capture all user interactions (clicks, input changes, form submissions) for detailed behavioral insights and UX optimization.
3-Year Data Retention*
Drive deeper analytics with an exportable 3-year history of user journey analytics.
Session Playback*
Capture and replay user sessions to find UI pitfalls and streamline bug reporting, reducing support costs (available for US data centers).
Discovery
Get full visibility into company-wide web app usage and adoption—down to the user level—to identify inefficiencies, control license costs, and improve adoption.
User identification and segmentation
Automatically identify web app users and match them with organizational data to segment analytics by department, role, and other attributes.
Application discovery
Automatically detect all web-based applications in use across your organization.
Application usage analytics
See utilization data for unlimited web apps, including user counts, frequency, and time spent, at both individual and aggregate levels.
License optimization
Compare license counts, types, and costs against application usage to identify wasted spending, consolidation opportunities, and optimal license allocation.
Shadow AI
Identify AI usage across your organization (by application, user, and frequency), and apply guardrails for compliance and security.
Action & Experience
Design and automate personalized experiences that engage users, drive adoption, and increase workflow efficiency.
WalkMe Content & Guidance
Engage users with a mix of clear and functional content including step-by-step on-screen guidance, onboarding task lists, pop-up notifications, and more.
Smart Walk-Thrus
Provide step-by-step on-screen guidance at the moment of need to help users complete any process accurately and efficiently.
ShoutOuts
Drive user engagement and promote key announcements and calls to action within your underlying application.
SmartTips
Prevent user errors with contextual tooltips that provide helpful information and validate input on key, error-prone fields in your underlying application.
Launchers
Provide on-page quick-start buttons that trigger actions or provide contextual access to additional resources.
Onboarding Tasks
Guide end users through onboarding with an engaging in-app task list.
Resources
Create shortcuts to related articles or videos.
Shuttles
Give easy access, via direct links, to relevant information within your underlying application or to external sites.
WalkMe Action Bar with Default Settings (No AI)
Provide a persistent, on-screen overlay to proactively surface guidance, resources, and actions — helping end users stay productive at every turn.
WalkMe Menu (for Web, Mobile, Desktop)
Give employees universal access to updates, information, training, onboarding, self-service support, centralized resources, and applications through a single, unified interface across web, mobile, and desktop.
Global IDP-Free Capabilities
Deploy instantly without IDP—no login required
Company Knowledge & Resources
Give easy access to company policies, assets, and info into the flow of work.
Onboarding Tasks
Make tasks and onboarding checklists easy to complete.
DAP In-App Guidance
Increase the reach of DAP guidance, to maximize ROI.
ActionBot Conversations
Automate workflows. Just chat and go.
Custom Notifications (Mobile and Desktop)
Amplify your announcements with customized notifications.
Basic Segmentation
Offer content which is relevant to everyone globally.
White Label Branding and Custom Theming
Customize WalkMe Menu to fit your brand.
Advanced IDP-based Capabilities
Gradually authenticate users for a more personalized experience.
Advanced IDP-based Segmentation (Mobile and Desktop)
Create advanced IDP-based segmentation rules to further refine and personalize the WalkMe Menu experience for your users.
3rd-party App Integrations (Desktop only)
Streamline workflows by connecting most-used applications to WalkMe Menu and segmenting to specific users.
Enterprise Search (Desktop only)
Improve knowledge discovery by allowing users to search applications and resources from a single unified interface, providing personalized, AI-powered results.
WalkMe for SAP GUI**
Streamline workflows, reduce errors, and ease the transition from ECC to S/4HANA, with DAP support for SAP GUI for Windows (v7.70 and higher, 32/64 bit) and SAP Business Client.
Console
Access all of WalkMe's applications including the Content Manager, Insights, Surveys, Administration, and more, from this central hub.
Theming
Achieve stunning, elegant, and consistent designs for content across your DAP program that’s always on brand on every platform.
Editor
Create, design, configure, and manage unlimited WalkMe content with intuitive content authoring.
AI Authoring
Describe your content needs in plain language, WalkMe builds it. From new content or bulk editing, to condition building, visual generation, and working across multiple content types.
Segmentation
Deliver targeted WalkMe content to specific users and groups using WalkMe engagement and Identity Provider (IDP) data.
Folders
Securely manage your DAP projects and content by controlling folder access to prevent accidental changes, deletions, or publishing of others' content.
Visual Designer
Create, design, and customize WalkMe content, such as ShoutOuts, with a rich-text editor.
Flow Tracker
Test and evaluate the functionality of WalkMe content.
Condition builder
Precisely target content delivery by defining logic rules for placement, timing, and audience.
Issue Recorder
Easily create support tickets by recording a screen capture—with optional audio—directly from the Flow Tracker with a single click of the "Record" button.
Shield
Automatically protect WalkMe content from external disruptions like website changes, browser updates, and platform releases, ensuring a seamless end-user experience.
ActionBot
Build and deploy conversational chatbots that automate repetitive and complex processes for employees to drive higher efficiency and compliance.
Builder Assistant
Optimize and manage WalkMe content with personalized improvement recommendations and real-time resolution of content maintenance issues.
Content Manager
Streamline content lifecycle management with a customizable interface, advanced filtering, collaboration tools, and project management capabilities.
Surveys
Collect actionable feedback with AI-powered surveys that include rich questions, branching, and flexible delivery in-app, via email or anonymous link. Track performance with built-in analytics.
Stories
Document ideal operating procedures which can be added to knowledge management systems or shared with colleagues for further support or development.
Multi-Language & Localization
Enhance the user experience for global audiences by providing WalkMe content in their native languages using auto-translation capabilities.
Workflow Accelerators
Easily implement digital adoption initiatives with a searchable catalog of configurable workflow templates, stakeholder collaboration tools, and AI-driven suggestions.
Solutions Gallery
Jumpstart digital adoption initiatives with customizable Smart Walk-Thrus, Launchers, and ShoutOuts categorized by use case, plus customizable AI solutions templates.
Platform & Admin
Maintain absolute control and the highest security and privacy standards.
User Extension
Enable WalkMe on your website/application by deploying the User Extension on user browsers, if direct HTML access is unavailable.
Editor Extension
Connect your browser to the WalkMe Editor for direct on-site element selection to build WalkMe content.
Admin Center
Administer your WalkMe deployment, including accounts, users, systems, roles, permissions, and configurations - all in one place.
Activity Log
Track all WalkMe account activity, including logins, admin & config changes, and content creation for enhanced oversight across departments, regions, and environments.
Custom roles and permissions
Create granular access controls by defining custom roles with specific permissions for WalkMe functionalities like user management, content editing, and publishing.
Single sign-on (SSO)
Streamline user authentication across multiple systems using a single set of credentials, enhancing security and compliance.
Session timeout
Configure WalkMe accounts to log out after a predefined time of inactivity, from 15 mins to 24 hours.
Extensions
Extend WalkMe functionality to various web applications and websites by injecting code into the HTML, enabling in-browser guidance and support.
User Extension
Enable WalkMe on your website/application by deploying the User Extension on user browsers, if direct HTML access is unavailable.
Editor Extension
Connect your browser to the WalkMe Editor for direct on-site element selection to build WalkMe content.
WalkMe API
Integrate WalkMe with third-party applications for enhanced functionality including building extensions, debugging, and data analysis.
Mobile Native SDK
Integrate WalkMe mobile campaigns into homegrown native and hybrid mobile apps on iOS and Android devices with a single line of code, making all included content and functionalities available to app users.
Data Storage and Security
Flexible data security and storage controls to meet the security, governance, and compliance requirements of your organization.
Access management
Suite of access control options include social login, single sign-on (SSO), two-factor authentication, session timeout controls, and custom roles and permissions.
Privacy settings
Includes audit logging, in-app censorship controls, end-user hashing, API permissions, including SIEM integration, proxy support and more.
Data hosting
WalkMe data and content hosting options for regional cloud residency, and external cloud provider hosting.
Private S3 Bucket*
Leverage dedicated private storage for DAP content using AWS S3 buckets, for customers with heightened security requirements.
Enterprise Mode – File Versioning*
Control WalkMe runtime updates independently of content, enabling manual updates for enhanced security and controlled testing before production deployment.
Contextual AI Assistance***
Build and deploy flexible AI experiences to guide users and accelerate workflows. Deliver AI assistance, recommended actions, and AI skills in-app, right where work happens.
Pinned AI via attachment to UI elements
Deliver timely, in-flow guidance by attaching AI experiences to specific UI elements or workflow steps. Ensure users receive the right support automatically at the exact moment and location it’s needed.
AI SmartTips
Use AI to validate and guide user inputs for open-text fields according to company policy in real-time, improving data quality.
AI Launcher
Turn open-ended prompts into structured single-button commands attached to UI elements, guaranteeing proper, compliant use of generative AI.
Smart Highlights
Enrich the user experience with dynamic hover states attached to UI elements that offer incremental context from connected systems, like ServiceNow, SAP SuccessFactors, SAP S/4HANA, SAP Ariba, Salesforce, and more.
AI Display Conditions
Develop powerful display conditions, segmentation logic, and validation rules that leverage generative AI and context the user has saved to Memory, to determine when to expose your WalkMe content.
AI Steps in Smart Walk-Thrus
Boost end-user productivity by creating smarter automated processes that seamlessly combine AI actions with your WalkMe guidance.
Knowledge Source Referencing for Pinned AI
Ensure actions and outputs surfaced within apps and workflows are accurate and aligned to your organization's knowledge, standards, and policies.
Proactive AI via the Action Bar
Enable the Action Bar's AI-powered capabilities to provide powerful, context-aware functionality and benefits for builders and end-users.
AI Conditions for Action Bar Actions
Develop powerful display conditions, segmentation logic, and validation rules that leverage generative AI and context the user has saved to Memory, to determine when to expose next best actions in the Action Bar.
AI-Launchers
Trigger AI launchers to appear in the Action Bar that proactively suggest relevant actions or skills based on current user activity and page content.
AI-Selected Actions for Launchers in the Action Bar
Use WalkMe’s AI to evaluate the user’s on-screen context and select the most relevant action(s) at run-time from a predefined list of possible actions.
WalkMe AI Skills (assisted reading and writing)
GIve end users instant access to out-of-the-box, generative AI reading and writing tools via the Action Bar to process text including summarization, translation, and editing tools like shortening, proof-reading, change format or tone.
Access to Joule Skills
For Joule license holders, extend the Joule experience across SAP and non-SAP applications with Joule skills integrated into the Action Bar.
Quick AI Action Screen
Allow users to ask WalkMe AI to help them complete quick tasks instantly, based on selected content (webpage, highlighted text, or text field).
Custom, User-Defined AI Actions
Allow users to create and save their own personalized prompts for reuse.
Memory for Proactive AI
Improve future AI responses by allowing end-users to save information to Action Bar's memory - like the result from any launcher - so it offers smarter, more relevant suggestions, and reduces the need to re-enter information.
On-Demand AI via the WalkMe Menu
Give users on-demand AI assistance through the WalkMe Menu.
AI Chat
Combine multiple AI capabilities in a single entry point so users can ask questions and access next best actions through a conversational interface.
AI Answers (Knowledge Source Referencing)
Improve information discovery across the enterprise by using WalkMe to power a conversational AI search experience that's connected to company policy.
AI Step in ActionBot
Use AI Step in ActionBot to automate workflows with fewer steps, generate dynamic messages, and streamline user interactions.
Memory for On-Demand AI
Make future AI chats more personalized by saving key responses to Memory from any conversation. Pick up where you left off by revisiting historical chat threads.
Text-to-Action
Connect WalkMe in-app content to your conversational search experience so users can launch actions from the conversations.
Knowledge Source Indexing for On-Demand AI
Keep knowledge sources up-to-date via regular AI Knowledge Indexing which scans uploaded web pages or files, extracts the content, and stores it securely in a format and structure that AI Answers can efficiently retrieve when a user submits a question.
AI Analytics
Get full visibility into adoption and engagement across every AI experience and every application.
Action Bar Overview Dashboard
Track how often AI actions appear and get used in the Action Bar—and which systems drive the most activity—so you know exactly where to expand or refine your Action Bar setup.
AI Dashboards - System-level
Track, at system level, usage and adoption of WalkMe AI capabilities, including Smart Highlights, Action Bar, AI Chat, AI SmartTips, and AI Rules, so you can evaluate impact across workflows.
*Capability enabled upon request **Capability included in WalkMe for Employees (New Edition) only if S/4HANA system is specified in the contract. ***Requires AI Terms and Conditions.
Feature
WalkMe Learning Arc
Content Creation and Management
Quickly generate courses, quizzes, guides, and simulations from prompts and/or existing documents.
Content Authoring
Courses
Build structured, multi-lesson learning experiences that combine text, media, quizzes, and simulations for deeper skill development.
Microlearnings
Create short, focused learning units that deliver quick, targeted insights or practice moments to reinforce key concepts in just minutes.
Pre-assessments
Open a course with a prior knowledge assessment so learners who have already mastered the material aren't required to review it again.
Text
Insert and format text elements using a rich editor with full styling, layout, and accessibility controls to create visually engaging lessons.
Image
Upload, insert, and manage images within lessons or courses.
Video
Upload videos and host them directly within learning units.
Flash cards
Create swipeable Q&A and summary flash cards, authored manually or generated automatically by AI, to help learners test and reinforce key concepts.
Image hotspots
Add clickable hotspots to images that reveal extra detail on demand, authored manually or generated automatically by AI.
Accordions
Organize longer content into collapsible accordion sections learners can expand at their own pace, authored manually or generated automatically by AI.
Simulation
Capture step-by-step click throughs of a process to create guided, interactive learning simulations that mirror real workflows, with configurable annotations, blur options for sensitive data, AI-assisted narration, and the option to make completion mandatory.
Demo mode
Demonstrate standard operating procedures and best practices through a simulation mode that plays back recorded user activity.
Practice mode
Enable a simulation mode that allows learners to practice standard operating procedures with the help of reactive, contextual feedback.
Test mode
Evaluate learners’ ability to execute desired procedures independently without impacting production environments, with configurable options for attempts, retries, and scoring.
Screen recording
Record on-screen activity with optional voiceover and webcam input, ideal for walkthroughs, software demos, or scenario-based learning.
Desktop application recording
Record desktop workflows using an installed editor application to capture on-screen actions and extend learning beyond browser-based systems.
AI-Powered Content Authoring*
Courses
Generate complete, ready-to-publish courses with lessons and assessment based on uploaded assets and/or text prompts with the assistance of AI.
Learning Journeys
Leverage AI to co-design connected learning paths that link courses, microlearnings, and reinforcement experiences into a continuous journey toward lasting proficiency.
AI precision
Advanced controls to ensure AI-generated content is grounded in defined, trusted input sources—so learning reflects your processes, policies, and standards.
AI-generated asset naming
Automatically generate descriptive, searchable names and titles for videos, simulations, or other media assets.
AI enrichment and expansion
Analyze existing content (e.g., videos, screen captures, or simulations) to automatically generate supporting elements like self-checks, summaries, or microlearning units, and fine-tune content that was already generated.
Image extraction
Extract images automatically from PDFs and videos, then enhance them with captions and added context.
AI-generated images
Generate on-brand images directly within a lesson using style presets, then refine and save results to a shared Asset Gallery for reuse.
AI-generated infographics
Turn lesson content or a custom prompt into a polished, on-brand infographic using the same style presets as AI-generated images.
Quiz creation
Generate quizzes dynamically using existing assets or AI prompts to assess comprehension and reinforce learning.
Self-check creation
Auto-generate interactive self-checks from analyzed media, helping learners validate understanding in real time.
Multiple publishing formats
Publish a completed course as multiple formats such as PDF, docs and presentations for use in facilitated trainings/enablement.
Content Management
Create, manage, and organize all learning materials in one centralized workspace with search, filtering, tagging, and editing tools for faster authoring.
Asset library
Manage a shared repository of multimedia assets with folders for reuse across courses.
Documentation
Generate documentation from learning content in PDF format, converting simulations and courses into downloadable, editable files for review, compliance, or offline use
SCORM import
Import SCORM 1.2 or SCORM 2004-compliant content from existing learning ecosystems.
SCORM export
Export learning content as SCORM 1.2 or SCORM 2004, including a simulation-only option.
User permissions
Manage collaboration roles (viewer, editor, publisher, admin) to control access, editing rights, and publishing authority.
Versioning
View, compare, and restore previous content versions within the authoring environment to track edits and ensure content integrity.
Assign to users
Enable targeted course assignment, with ability to assign mandatory courses to specific users or segments.
Comments
Enables course authors, reviewers, and subject matter experts to leave contextual feedback on individual content objects within a course.
Email notifications
Schedule and send automated email nudges to learners, providing timely reminders to increase completion rates.
Access to SAP Enable Now legacy learning content
Import and repurpose SAP Enable Now learning content to maintain legacy investments while modernizing delivery and editing.
SEN Producer access
Continued access to SEN Producer (past SEN contract end date) for transition customers
Contextual Learning Delivery
Deliver learning directly within enterprise applications (e.g., SAP, Salesforce, Workday) to meet learners at the exact moment of need.
Access in WalkMe Menu
Use allow lists and block lists to configure a customizable on-screen menu across sites, making curated learning content readily accessible to users at all times.
In-app distribution
Define URL-based display logic to automatically curate course content in the Menu for users as they navigate across sites.
Segmentation
Define content access and delivery using IDP-based segmentation (e.g., by role, department, geography, or seniority).
Learner Portals & Personalization
Provide a learner-facing portal where users can browse, search, and complete learning content.
Single sign-on (SSO) for Portal
Streamline learner authentication across systems using SSO for secure, seamless access that meets enterprise compliance standards.
Portal search
Use AI-based search for suggested content in the Portal, including courses, microlearnings, and Explore sections.
Custom Portal branding
Configure the learner portal to match brand identity with customizable colors, fonts, and logos for a cohesive employee experience.
Real time translation
Allow learners to instantly translate portal content into their preferred language for an inclusive, global learning experience.
Certificates
Recognize and track completion of defined learning milestones, supporting readiness, compliance, and skill validation across roles.
Audio Narration
Let your learners listen instead of just read. Audio narration brings courses to life so learners can follow along anywhere, whether they're at their desk or on the move.
Analytics
Help track progress and engagement at both the course and user level.
Engagement Dashboards
Track and visualize learning impact with course-level dashboards (overall performance) and user-level dashboards (progress, participation, and completion metrics).
Reporting
Generate detailed analytics at multiple levels, course, user, lesson, or quiz, all to assess engagement, retention, and proficiency.
Continuous Reinforcement
Drive continuous, just-in-time reinforcement by connecting WalkMe Learning Arc content to WalkMe's digital adoption capabilities
Engagement Dashboards
Track and visualize learning impact with course-level dashboards (overall performance) and user-level dashboards (progress, participation, and completion metrics).
Reporting
Generate detailed analytics at multiple levels, course, user, lesson, or quiz, all to assess engagement, retention, and proficiency.
Integrated in-app guidance
Deliver learning experiences that connect directly to WalkMe deployables like Smart Walk-Thrus, SmartTips, and Launchers so reinforcement appears within the same contextual layer guiding user workflows.
Unlocked with purchase of WalkMe Digital Adoption
Advanced segmentation
Target learning content precisely using WalkMe’s Condition Builder to define audiences by role, location, proficiency level, behavior patterns, or system attributes.
Unlocked with purchase of WalkMe Digital Adoption
Learning display conditions
Trigger microlearning or reinforcement moments based on behavioral conditions such as user actions, task errors, or completion milestones delivering just-in-time support.
Unlocked with purchase of WalkMe Digital Adoption
Advanced analytics
Combine learning completion data with digital adoption metrics to visualize how knowledge translates into action linking engagement, proficiency, and behavior change.
Unlocked with purchase of WalkMe Digital Adoption
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