Retail & eCommerce

Guide your customers from entry to purchase with an intuitive, engaging online consumer experience.

Pioneering a Personalized, Seamless eCommerce Experience

Digital transformation has provided the retail industry with new opportunities and revenue streams, simultaneously marking a massive power shift to the side of the retail customer. The ability to meet increasing consumer demand for convenient and simple online interactions across eCommerce sites, applications and mobile platforms has become a significant distinguishing factor among retail brands. The industry’s shift to digital requires organizations to put the retail customer at the center of their online experience. WalkMe’s Digital Adoption Platform streamlines digital shopping and delivers exceptional customer experience every time.

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“WalkMe has shortened the time I spend with each customer by about 50% because they need no additional training, enabling me to assist the next customer.”

Remy Winters, Implementation Manager, Epos Now

 

Benefits of WalkMe:

  • Simplify the user experience
  • Encourage self-support and reduce support requests
  • Boost customer satisfaction and loyalty
  • End customer confusion and improve self-service
  • Complete commercial transactions successfully
  • Engage user at the moment they need help
  • Boost employee productivity by maximising the use of digital assets
There has been an exponential rise in customer satisfaction since we implemented WalkMe...Our experience with WalkMe and the results we’ve received have been nothing short of fantastic. Halil Uzundal Senior Service and Customer Experience Manager Sahibinden

Download the Sahibinden case study and learn how to increase user satisfaction

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