Industry solutions

Retail & eCommerce

With WalkMe, drive conversions, reduce support tickets, and eliminate time spent on repetitive or confusing tasks.

Accelerate business growth.

Grow your business by reducing customer churn and creating loyal customers with higher conversion rates.

Streamline customer self service.

Create seamless digital experiences, no coding required, and enable your customers and employees to self-serve on your digital tools.

Gain visibility into customer journeys.

Understand points of unintended friction so you know exactly what to fix to drive better revenue.

Discover personalized digital journeys.

Ecommerce, already widely popular, hit a new boom in 2020, growing 2-5x faster post-pandemic (McKinsey). For retailers to stay ahead, they must drive digital transformation. With the insights, automation, and guidance of WalkMe’s Digital Adoption platform, your employee and customer experiences become simplified, streamlined and personalized.

Over 1,250 holiday-specific SmartTip interactions occurred over the short 4-week ordering window. Unprompted, our users were saying that WalkMe made this the best holiday we’ve had so far.

Elyse Sanneman

Manager, Merchandising and MP&I Training

Use WalkMe to streamline digital transformation.

Bring customer and employee experiences into the digital age with WalkMe’s Digital Adoption Platform

Discover more about WalkMe for retail and ecommerce.
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The digital retail revolution, what all CEOs should know.

As digital retail giants like Amazon capture more and more market share, companies that resisted digital transformation began to drop.

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Retail digital transformation: an industry undergoing massive change.

While pre-COVID-19 there were rumbles of retail digital transformation, the move to digital is now a must-have for retailers that want to stay on top.

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Digital transformation decoded: the CEO’s playbook.

For companies that fall behind on digital transformation, playing catch up will feel something like running after a moving train.

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