Last Revised: September 18, 2017
This Section specifies the privacy and data retention practices in connection with the WalkMe Site. For information regarding WalkMe Mobile™, Visions™ or the WalkMe System™ please see relevant Section(s). For a complete view of privacy practices relevant to you, please also read the General Section.
a. What Information May We Collect on Users of the Site and How?
WalkMe collects the email addresses and login credentials of people who communicate with WalkMe via email, create accounts or post a public question on the Site Blogs. When you post content on or through the Site by way of public posts or survey information etc., any Personal Information you post may be viewed by others. When you provide us with information voluntarily by uploading it to the website or email us or contact us in any other way, we retain such information.
As is true of most websites, we gather certain information automatically. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends.
When you use the Site through the mobile application, we automatically collect information on the type of device you use operating system version.
We do not ask for, access or track any location-based information from your mobile device at any time while downloading or using our mobile app (excluding the WalkMe Mobile™ services – see details in the relevant Section about WalkMe Mobile™).
We use mobile analytics software to allow us to better understand the functionality of our Mobile Software on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any Personal Information you submit within the mobile application.
b. What are the Purposes of the Collection of Information from the Users of the Site?
Our primary goals in collecting Personal Information are to provide you with the services made available through the Site, including but not limited to communicating with you and providing you with support and information.
WalkMe uses the information it collects from you to provide Customers and other Users with the services rendered on the Site and continuously enhance your user experience. Generally speaking, we use the collected information to communicate with you, fulfill your requests, customize the content, improve our products and services, protect our and your rights, and comply with laws and regulations.
WalkMe may use your Personal Information to send you promotional information and updates regarding WalkMe and its products and services. We may use your information to tailor advertisements to suit your interests and needs. You may choose not to receive such information and opt-out of such future communications. All such communications sent to you will contain the instructions for opting-out. If you would like to discontinue receiving promotional and updates regarding WalkMe and its products and services, you may do so by using the “unsubscribe” link found at the bottom of the emails we send to.
In addition to these optional email messages, WalkMe may contact you via any email address you provide to us with transactional or relationship messages such as account status messages, security updates or notifications of changes in the terms of your account or the WalkMe Service. These types of transactional or relationship email messages are not optional.
c. Sharing Information gathered through the Site with Third Parties
Please be aware that information you provide to us or that we obtain as a result of your use of the Site may be processed and transferred in all countries in which WalkMe has offices and operations and be subject to various applicable laws. This information may also be processed by staff working for us or for one of our suppliers. The privacy and data protection laws in such countries may not be equivalent to the laws in your country of residence. By using our Site, or by providing us with your information, you consent to this collection, transfer, storage, and processing of information to and in such countries.
d. Modification or Deletion of Personal Information Gathered Trough the Site
If, for any reason, a User wishes to modify, delete or retrieve his/her Personal Information, s/he may do so by contacting the applicable Controller (as defined in the General Section) (e.g. the provider of the platform on which the WalkMe System™ is operating). The Controller shall perform the necessary process to identify the User as a User who has a the right to retrieve the specific information and then furnish to WalkMe the data required to be amended, deleted or retrieved together with a specific identification of the User and data (as shall be applicable for the specific Service provided and the requested data – for instance IP address and time of uploading the information to WalkMe’s servers (IP address is not enough for an identification of User or data)). WalkMe cannot retrieve data without a specific identification of User and data. WalkMe may not be able to delete, amend or retrieve User’s information without the Controller’s instructions and authorization.
Please note that Personal Information may be either deleted or retained in an aggregated manner, without being linked to any identifiers or Personal Information, depending on technical commercial capability, including without limitation by setting the last octet of IPv4 user IP addresses such that it cannot be linked to any identifiers of the User. Such information may continue to be used by WalkMe for the purpose of operating the Service.
For any request or question regarding deletion or amendment of User data, you can contact us at the contact details listed in the General Section and we shall make efforts to respond and support your request. We will respond to your request within a reasonable timeframe.
WalkMe will retain data it processes on behalf of its Clients only for as long as required to provide the Services to its Client and as necessary to comply with its legal obligations, resolve disputes and enforce its agreements. For Users of the Site which are not Users of any other Service, the Information gathered through the Site shall not be retained for more than 7 years (for backup and litigation purposes).
e. Tracking, Cookies & Passive Collection through the Site
Some web browsers may transmit Do Not Track signals to websites with which the browser communicates, telling the site not to follow its online movements. Because of differences in how web browsers interpret this feature, it is not always clear whether Users intend for these signals to be transmitted, or whether they are even aware of them. Therefore, we currently do not respond to such Do Not Track signals.
We partner with a third party to either display advertising on our Site or to manage our advertising on other sites. Our third-party partner may use technologies such as cookies to gather information about your activities on this website and other sites in order to provide you with advertising based upon your browsing activities and interests. If you wish not to have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union click here). Please note that this does not opt you out of being served ads. You will continue to receive generic ads.
f. Third-Party Software/Service
g. Third-Party Links and Widgets
Occasionally, at our discretion, we may include links to third parties. Be sure to read the privacy policies, supplemental notices, and settings of all websites or platforms that you visit so you can understand their privacy practices and your options. These third-party sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our Site and welcome any feedback about these sites.
h. Questions, Contact Information and Complaints
Please do not hesitate to contact us:
[email protected] or 1-855-4WALKME.
71 Stevenson Street, Floor 20
San Francisco, California, 94105
Or contact WalkMe’s Data Protection Officer at:
71 Stevenson Street, Floor 20
San Francisco, California, 94105