IT & SECURITY

Struggling to maintain quality in IT service releases?

Rushed deadlines and poor planning are sabotaging your release management. Discover how to streamline your IT service rollout challenges and improve software release quality.

Explore Features

When release management breaks down, everyone pays the price

You’re stuck prioritizing deadlines over quality, resulting in subpar IT service rollouts. Backout plans are ignored, and SOPs remain unintegrated, leading to downtime and frustrated users. The lack of visibility into user behavior during releases only compounds these issues.

Overlooked backout plans

When releases fail, locating and executing backout plans becomes a wild goose chase. This leads to prolonged downtime and disrupted IT service rollouts.

User frustration skyrockets

Confused by convoluted processes, employees waste hours navigating manual workarounds. The experience leaves them resistant to new systems and changes.

Costly compliance risks

Without integrated SOPs, compliance becomes a ticking time bomb. Missed targets and audit failures drive up costs and put your reputation on the line.

Release management without the friction

Picture a streamlined release management process where every step is clear and actionable. Teams move seamlessly through the cycle, with fewer errors and full visibility into what’s working. Deadlines are met without sacrificing quality, and user downtime is minimized.

  • Cut release cycle time from weeks to days
  • Achieve 100% adherence to release backout plans
  • Gain real-time insights into user adoption
  • Decrease deployment failures by 30%

SEE

See where release management workflows break down

WalkMe captures screen-level context to reveal exactly where employees get stuck in release management workflows — no surveys, no backend APIs, real-time visibility on every step. Pinpoint issues like missed backout plans, failure to integrate SOPs, and lack of visibility into user behavior.

3x

more process gaps identified with workflow analytics

ACT

Seamlessly navigate IT service rollouts

With the action bar, users get step-by-step guidance right where they work, eliminating confusion and mistakes. They can complete each phase of the release management process without leaving their application or recalling past training.

75%

reduction in email security training time

MOVE

Keep release management moving across every application

WalkMe’s cross-application orchestration seamlessly links tools like Jira, ServiceNow, and SAP Solution Manager, ensuring that every step in your release management process stays connected. By maintaining context at each handoff, it reduces deployment risks and improves the successful deployment rate.

30%

reduction in spam-related support tickets

Manage release management across your applications

WalkMe deploys a single, consistent guidance layer across every application your team uses for this workflow.

  • Release Management in Dropbox

    WalkMe aids in organizing and managing release documentation within Dropbox for efficient access.

  • Release Management in Zendesk

    WalkMe integrates SOPs and streamlines support workflows for release-related queries in Zendesk.

  • Release Management in Slack

    WalkMe supports real-time updates and team coordination for release activities within Slack.

  • Release Management in Outlook

    WalkMe ensures communication of release updates and schedules through guided execution in Outlook.

  • Release Management in Google Drive

    WalkMe facilitates document sharing and release note management within Google Drive, reducing development time.

  • Release Management in Jira

    WalkMe uses Smart Walk-Thrus to guide users through release management steps directly in Jira.

  • Release Management in Microsoft Teams

    WalkMe helps coordinate release schedules and backout plans with in-context guidance in Microsoft Teams.

  • Release Management in ServiceNow

    WalkMe automates task execution and offers transparent insights into release processes within ServiceNow.

  • Release Management in Salesforce Lightning

    WalkMe activates action bars to guide users through release management tasks, ensuring smooth Salesforce Lightning deployments.

  • Release Management in SAP Solution Manager

    WalkMe provides step-by-step guidance to streamline release cycles and integrate SOPs within SAP Solution Manager.

Release management capabilities

Guide your team through each stage of the release cycle with segmented actions tailored to their specific roles and systems. This ensures everyone knows exactly what to do and when, reducing errors and improving coordination.
Automate repetitive tasks within the deployment workflow to save time and reduce human error. This enables your team to focus on more strategic activities while maintaining consistency and efficiency across releases.
Gain clarity on how processes are adopted across your organization with Flow Analytics. Understand user behaviors and identify bottlenecks to continuously improve the release management process and increase successful deployments.
Ensure corporate policies, procedures, and SOPs are seamlessly integrated into the release management workflow. This compliance integration minimizes risks and ensures adherence to essential guidelines.
Leverage analytics to uncover insights into user behavior throughout the release process. This data helps identify areas for improvement, driving better outcomes and reducing user downtime.
Maintain easy access to backout plans to mitigate risks when releases fail. Quick access to these plans ensures swift recovery actions, minimizing disruption and maintaining service quality.

Frequently asked questions about release management

Release management includes planning, building, testing, deploying, and reviewing the release. Each step is crucial to ensure that IT services roll out smoothly and meet quality standards.
Improving software release quality involves integrating a robust release backout plan and ensuring all corporate policies and SOPs are adhered to. This helps in minimizing user downtime and ensuring successful deployment.
A release management checklist is a tool used to ensure all necessary tasks are completed before a release goes live. It includes tasks related to planning, testing, and deployment, ensuring that nothing is overlooked.
WalkMe enhances IT release management visibility by providing insights into process adoption and user behaviors. This transparency helps identify bottlenecks and improve deployment success rates.
Yes, WalkMe can reduce user downtime by automating partial tasks within the release management process. This streamlines workflows, allowing for smoother transitions and less downtime.
WalkMe’s guided Smart Walk-Thrus and automation capabilities simplify the use of release management tools. This ensures your team can effectively navigate and utilize these tools, reducing the risk of errors and improving deployment outcomes.

Discover the real cost of release missteps

Calculate how improving software release quality reduces risk and downtime.

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STREAMLINE YOUR RELEASES

Take control of your release management now

Join 7 G2K customers optimizing release cycles with WalkMe.