DIGITAL ADOPTION

How WalkMe Works.

WalkMe, the leading Digital Adoption Platform (DAP), overlays on any application, identifying where critical workflows break, and then provides personalized guidance and automation.

With WalkMe, you can better coordinate your people, processes, and technology to improve workflows and drive better business outcomes.

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Start-to-finish:
Take your workflows to the next level.

STEP 1: SCOPE

Determine your scope.

Determine your scope.

Use WalkMe to optimize a workflow, improve adoption, or simply fix that error-prone field. Unsure where to drive the most value? WalkMe can show you.

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STEP 2: START

Get started with predefined solutions.

Get started with predefined solutions.

Or begin from scratch! WalkMe offers customizable predefined solutions at the workflow, app, or task level, so you can reach time-to-value faster than ever.

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STEP 3: BUILD

Build for your needs.

Build for your needs.

When you’re ready to configure the exact guidance you need, WalkMe offers the most powerful, flexible, and intuitive building experience in the industry.

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STEP 4: DEPLOY

Deploy to your workforce or customers.

Deploy to your workforce or customers.

No other DAP provider meets users where they are like WalkMe. Build conditions and segments to offer guidance and automation exactly the way users want it.

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STEP 5: ANALYZE

Analyze, rinse, repeat.

Analyze, rinse, repeat.

Sit back and enjoy the results. Then rinse and repeat. WalkMe makes measuring ROI easy, then empowers you to find the next adoption project to tackle.

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There’s a reason 27% of the Fortune 500 use WalkMe.

494%

3-year ROI.

35%

faster employee onboarding.

5 mos

Est. WalkMe customer payback period

$41.4m

total new revenue gained annually.

113

FTE higher net productivity

THE WALKME ADVANTAGE

DeepUI understands software like humans do.

WalkMe’s patented, AI-powered DeepUI technology processes user interfaces on a human level, not just in zeros and ones. This means WalkMe truly understands how people use applications – it knows how software UI is built, learns how individual elements perform, continuously monitors for changes, and adapts in real-time.

The result? A no-code building building experience and guidance that doesn’t break.

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WalkMe delivers, but don’t take our word for it.

Hear from your peers and explore WalkMe solutions by industry, department, or use case.

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Introducing WalkMe Discovery

GUIDE

The definitive digital adoption buyer’s guide

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GAME

Take the WalkMe Challenge

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WEBINAR

Digital adoption: The new imperative for software ROI

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Frequently asked questions

WalkMe deploys through a single snippet or browser extension and renders a presentation layer on top of an application’s existing UI, so no changes to the underlying application code are required. Its patented, AI-powered DeepUI technology recognizes individual interface elements and anchors guidance and automation to them at runtime.
DeepUI processes user interfaces the way a person does rather than relying solely on static element selectors, learning how each element behaves and continuously monitoring for changes. When the underlying UI updates, WalkMe adapts in real time so guidance overlays stay anchored instead of breaking.
Yes. WalkMe is omnichannel, delivering a consistent, personalized experience across web, desktop, and mobile. Administrators build guidance once and use conditions and segments to target the right users in each environment.
WalkMe’s data layer captures application usage, workflow analytics, and form analytics to pinpoint exactly where users struggle, get stuck, or make errors within a field, form, or workflow. These insights let teams scope the highest-value workflows before building guidance, then measure ROI afterward.
Beyond in-app guidance, WalkMe automates multi-step workflows across applications, accelerates time-to-value with predefined workflow accelerators, and surfaces a searchable WalkMe Menu and conversational interface for self-service. All guidance is built no-code in the WalkMe Editor.

Ready to go frictionless?

Get started with digital adoption today.