Customer solutions

Customer Care

With WalkMe’s Digital Adoption Platform, simplify user experiences to drive long-lasting customer satisfaction.

Streamline care.

Reduce time to competency, quickly and efficiently with tailored self service onboarding.

Scale-up support.

Cut on customer support requests and time to resolution by empowering teams to be more responsive.

Measure success.

Gain visibility into reps performance across the entire tech stack.

How it works

Prioritizing the digital transformation of customer care.

Customer care is transforming in light of the move to a remote work environment, bringing customer retention and employee satisfaction to the front.

The Challenge

Balancing customer and employee needs.

When service leaders prioritize the experience of both customers and representatives equally, employee productivity increases as customer satisfaction rises.

Species360 overcame adoption challenges by using WalkMe DAP solution

100%

Product
Adoption

60%

drop in onboarding time

35%

reduced
support tickets

“

WalkMe has provided us an ‘always on’ help center that seamlessly integrates with our SaaS delivery model. WalkMe supports our lean training team with top-notch service dedicated to ensuring product value immediately.

”

Josh Courteau

Training Manager, Species 360

Our solution

Connecting the employee and customer experience.

With WalkMe’s Digital Adoption Platform, provide employees and customers with seamless experiences across their digital journeys for increased productivity and higher satisfaction.

Discover more about WalkMe for Customer Care

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Drive customer success through employee engagement

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