Telecommunications

The biggest challenge currently facing mobile operators is forging a strong digital edge that will increase their customer’s value, ultimately lowering capital expenditure and generating revenue.

Simplifying Digital Adoption to Drive Telecom Customer Value & Scale Operations

With the weight of digital disruption and continued decline in subscriber growth, telecom providers are being pushed to develop new business and operation models in order to lower capital spending and grow revenue. The pressure to create added value and maintain quality of service, while cutting costs, points to an industry-wide need to capitalize on next-generation technology such as WalkMe's Digital Adoption Platform. WalkMe's DAP will allow Telecom providers to embrace a simplified approach to digital adoption, boosting back-end system efficiency, harnessing user analytics and proactively pushing digital self-support.

“With WalkMe we will have a dashboard for training that we’ve never had before through WalkMe Insights. That’s going to be super powerful for leadership and for making employees feel good about what they need to know in order to deliver on the brand promise. That’s a big deal for us.”

Scott Tweedy, VP of Digital Transformation, T Mobile

Benefits of WalkMe:

Remote assistance to complete any task
Raise ARPU by boosting customer satisfaction and upsells
Accelerate training time-to-competency
Shorten software onboarding time
Simplify the user experience
Gain data insights on user behavior
Reduce support calls and live chat by promoting self-support

WalkMe eliminates the need for job aid documents and has significantly reduced the case submissions to our Salesforce Support team. We love the on demand support it offers!

Jessica Klonowski, Salesforce Change Management & Enablement Architect, Rogers Communications