There are two main strategies for user adoption, long and short, that will help you implement new technology in your organization, but which one performs better?
You purchased new technology for your organization and the software implementation failed. User registration is low, the platform becomes “shelfware,” and the investment is wasted. Have you ever considered that this is happening because you are using the long (and wrong) user adoption strategy?
The Long User Adoption Strategy
- Make a plan of the user adoption process for the new software you are wishing to implement in your organization.
- Identify what is needed for the user adoption plan to succeed.
- Speak with those in charge, and arrive at full agreement on what is required in order to apply your plan.
- Teach the users about the new technology – how it is used and what features are available.
- Compose a test for the users to see if they know everything they’ve learned.
- Run the test to check how many users are ready to start working on the system.
- Evaluate the results: Is your organization ready for software implementation?
- Prepare a final user adoption plan with the users that are directly affected.
- Build a help-desk and make sure that even after the system is implemented in the organization, there will be someone to support users and answer their questions at any time so you user adoption strategy will not fail.
The Short User Adoption Strategy
- Use Digital Adoption Platform (DAP) and dramatically increase the speed of new technology adoption within your organization.
WalkMe’s Digital Adoption Platform (DAP) is a guidance layer that is added on top of any existing website, software or online platform.This layer simplifies the user experience to allow tasks completion with on-screen Walk-Thrus — dynamic step-by-step instructions.
You might want to read about the 3 Stages of the New Product Adoption Process.