WalkMe is a key tool in helping our users understand these features and how to make the best and most efficient use of them. By embedding forum resources in our WalkMe tutorials, users have in-product assistance, as well as more detailed support through our forum – all through a singular training resource hosted by WalkMe. By giving users the ability to launch these tutorials at any time, from almost anywhere in EHR platform, we ensure that they have the understanding needed to fully utilize our features. This gives us an opportunity to market our newest and most advanced features, and empowers our community to start using them from their first interaction with our EHR.

With WalkMe, we've been able to convert our static help page into interactive guides, which has allowed our end users to engage directly in our application.

WalkMe’s elegantly simple solution provides engaging scalability for our Salesforce.com performance support.

WalkMe does exactly what it says on the tin - it literally walks sales people through the process of placing a customer order when they need a bit of help.

Being a premier provider of electricity, gas and energy services in Belgium, our top priority is providing high quality service for our almost 2 million of individual and corporate customers. With WalkMe Automation, we've already dramatically reduced the time spent by our customer care agents on some repetitive processes by 50 percent. By reducing inefficiencies when using any business system, WalkMe gives us more time to support our customers, offering them sustainable and innovative energy solutions.

Incorporating WalkMe across our technologies as an invisible overlay has supported 93% of employees to self-serve – helping us drive our aspiration to get the simple things done quicker.

WalkMe allows our Sales Operations team the ability to deliver the right training at precisely the right time. We’ve been able to embed highly customized, contextual walk-throughs in a way that blends into our instance of Salesforce, rather than distracting our end users. What used to take Sales Operations a 15-30 minute training, can be accomplished with a 2-minute walk-through; and it’s always there for our end-users to utilize in the future.