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Our primary goals in collecting personally identifiable information are to provide you with the products and services made available through the Site, including, but not limited, to the Software, to communicate with you, and to manage your registered user account, if you have one. When you register on our site or use the Software, we ask for information such as your name, company name or affiliation, password, email address and telephone number (your “Personal Information”).
Furthermore, WalkMe collects the email addresses of people who communicate with WalkMe via email, create accounts or post a public question on the Website forum. When you post content on or through the Site by way of public posts or survey information etc., please keep in mind that any Personal Information you post may be viewed by others.
If you decide to become a paying customer for the Software, WalkMe may collect additional information from you, including but not limited to billing and account information for credit cards, payment cards or other payment systems and share this information with WalkMe’s billing and payment processor(s). WalkMe does not store credit card or payment card numbers after they have been forwarded to its billing and payment processor(s), unless it is necessary for providing the Software.
WalkMe may also receive information about you from our business partners with which you have an account, service relationship or transaction history. Furthermore, WalkMe may receive Personal Information from third parties when you authorize such third parties to authenticate or identify you to WalkMe or sign in to the Software using credentials from a third party service.
When you use our Site, our servers automatically record information that your browser sends whenever you visit a website (“Log Data”). Such information may include IP addresses, browser type, referral URL’s, language information, the domain from which you are visiting and additional information in respect to your usage and browsing of the Site and the Software. Except as set forth herein we do not use this information to personally identify you, but rather use it to monitor the use of the Site and the Software, including for (i) technical administration for the Site (ii) to help determine which users have access privilege to certain content, services or recourses that the Company offer, estimate and report total audience size and traffic, help combat fraud and abuse and provide analytics and reporting in respect to the use of the Software.
HOW INFORMATION IS USED
WalkMe uses the information it collects from you to deliver WalkMe services to you and continuously enhance your user experience. Generally speaking, we use the collected information to communicate with you, fulfill your requests, customize the content, improve our products and services, protect our and your rights, and comply with laws and regulations.
We may use your personal information to send you promotional information and updates regarding WalkMe and its products and services. You may choose not to receive such information and opt-out of such future communications. All such communications sent to you will contain the instructions for opting-out. In addition to these optional email messages, WalkMe may contact you via any email address you provide to us with transactional or relationship messages such as account status messages, security updates or notifications of changes in the terms of your account or the WalkMe Services. These types of transactional or relationship email messages are not optional.
WITH WHOM INFORMATION IS SHARED
WalkMe may share as it sees fit information that you voluntarily make public, including information that you post on any blogs, message boards, chat rooms or other similar forums, whether or not such forums are owned by WalkMe. Since such public information can be accessed by the public and used by any member of the public, such use by third parties is beyond the control of WalkMe.
Furthermore, if you chose to subscribe to the Software, WalkMe uses the services of a credit card processing company to bill our users for subscription fees. These third parties do not retain, share or store this personally identifiable information or its part other than for providing these services and are bound by strict agreements limiting their use of such information.
HOW INFORMATION IS PROTECTED
Your WalkMe accounts may be secured by member-created passwords, in which case reasonable precautions are taken to ensure that your account information is kept private. You are responsible for keeping your passwords confidential. We ask you not to share your password with anyone.
No data transmission over the Internet can be guaranteed to be 100% secure. Consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.
INTERNATIONAL TRANSFER OF INFORMATION
The main offices of WalkMe have their headquarters in Israel. Please be aware that information you provide to us or we obtain as a result of your use of the Site or the Software, may be processed and transferred to other countries and be subject to applicable law. This information may also be processed by staff working for us or for one of our suppliers. The privacy and data protection laws in Israel may not be equivalent to such laws in your country of residence. By using our website or any of the Software, or by providing us with your information, you consent to this collection, transfer, storage, and processing of information to and in Israel.
INFORMATION RELATING TO CHILDREN
We do not knowingly collect or solicit Personal Information from children under the age of 13 or knowingly allow children under the age of 13 to register for the WalkMe Service. If you are under 13, do not register or attempt to register for any of the WalkMe Service or send any information about yourself to us. No one under the age of 13 may provide any Personal Information to, on or through the WalkMe Service. If we learn that we have collected or have been sent Personal Information from a child under the age of 13, we will delete that Personal Information as soon as reasonably practical. If you believe that we might have collected or been sent Personal Information from a child under the age of 13, please contact our Support team as soon as possible.
THIRD PARTY LINKS
Occasionally, at our discretion, we may include or offer third party products or services on our Site. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our Site and welcome and feedback about these sites.
TERMS AND CONDITIONS
Please also visit our Terms and Conditions section on our Site, establishing the use, disclaimers and limitations of liability governing the use of our website.